The lady that helped me was prompt but really go out of her way to really make me fell like I needed a new pair of frames because the one I had the finish was coming off and they were under warranty , also said I really liked the frames and that when I come in for my appointment I wanted to buy any extra pair of glasses with these frames and size of lenses she acted like she could care lease next time Ill only have the same lady that was takes care of me .