I dropped in to see whether anyone might be able to take care of a minor problem I was having with my glasses. The front desk staff was welcoming, and invited me to take a seat. Within two minutes I was assisted. The optical associate, Shari, was fantastic. Not only did she address the issue I came in about, she tightened my frames and fixed the nosepiece. I had not realized they were loose, but now they fit perfectly! On the way out, I was able to schedule an appointment for an overdue eye exam!I highly recommend ESA.