Everyone there are very professional and knowledgeable. The only problem I had was the time it took from start to finish. I was there for slightly over 2 hours. It was the waiting time it took between the two stages of the exam. However, I was impressed with the thoroughness of the eye examination. First part, the exam assistant was very knowledgeable in her part of the exam and explained the process as to what she was doing. Second part, the physician took her time to insure that I understood exactly what she was explaining to me and what the choices were to help me with my sight.