So very friendly and informative. About the only thing I could recommend is all your facilities should be one huge building instead of driving all over the quad cities for my appointments. My husband went to the cancer center of America in Atlanta, Georgia and they had everything under one roof, cafeteria, your room where you stayed while there, the surgeons, all the tests(mri, pet scan, radiology, surgery, chemo rooms, Chappell etc.) Everything under one roof so once you got there Sunday night you didnt leave until Wed morning. It was stressful for me to find all the offices. Thats it. Otherwise the procedure went very well.