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Carlos B.
Via
Yelp
- North Austin Location
9 years ago
Called to schedule a consultation and learn more about $400 per eye offer on Yelp. The girl who took my call sounded very disengaged and quickly told me that they charge $2,600 PER EYE. I asked her about Yelp offer for $400 per eye and she said it was either wrong or an old promotion. <br><br>I was going to call back to see if I could talk to somebody else, but decided I wouldn't want to trust them with my only pair of eyes based in this first impression.
Jennifer Phillippi
Via
Google My Business
- Houston Medical Center
9 years ago
Awful! I originally made an appointment with this eye dr. because they were listed as a full-service, preferred provider with my insurance (United Vision/ AKA Spectera). I waited an hour to be called back for my appointment. I used insurance for this visit and they insisted that my insurance would not cover an contact lenses for astigmatism (which I needed), thus they insisted I had to pay $150 contact fitting fee, which in the past has always been paid by my insurance. Come to find out after calling United to verify this myself, my insurance DOES cover contacts for astigmatism and had I known this, my contact fitting would have been 100% covered. Clearly, either the billing staff has absolutely no idea what is going on, or they are being deceitful to get more money.Just to top it off, they dialated my eyes during the exam, and thus I was not able to read my benefits, or call United vision, as I could not see well enough to read until 4 hours later after they had closed. The receptionist did not offer to help whatsoever or call herself to verify , and stated "you will just have to call yourself," leaving me no option than to just pay the $150 I knew I didn't actually owe.What a scam...please! Take your business elsewhere!
Jennifer Phillippi
Via
Google My Business
- Fannin Location
9 years ago
Awful! I originally made an appointment with this eye dr. because they were listed as a full-service, preferred provider with my insurance (United Vision/ AKA Spectera). I waited an hour to be called back for my appointment. I used insurance for this visit and they insisted that my insurance would not cover an contact lenses for astigmatism (which I needed), thus they insisted I had to pay $150 contact fitting fee, which in the past has always been paid by my insurance. Come to find out after calling United to verify this myself, my insurance DOES cover contacts for astigmatism and had I known this, my contact fitting would have been 100% covered. Clearly, either the billing staff has absolutely no idea what is going on, or they are being deceitful to get more money.Just to top it off, they dialated my eyes during the exam, and thus I was not able to read my benefits, or call United vision, as I could not see well enough to read until 4 hours later after they had closed. The receptionist did not offer to help whatsoever or call herself to verify , and stated "you will just have to call yourself," leaving me no option than to just pay the $150 I knew I didn't actually owe.What a scam...please! Take your business elsewhere!
Jennifer P.
Via
Yelp
- Houston Medical Center
9 years ago
Awful!! I will NEVER be returning here!I just moved to Houston from Waco a couple months ago and needed to find a new eye Dr here in the houston area. I decided to give Eye Excellence a try because they were on my insurance's "preferred provider" list (I have United Vision/Spectera). I was just going for a routine exam, so didn't need anything special.My appointment was at 3:30pm and I was not seen by the tech until 430. Staff does not seem to value your time whatsoever. Upon check-out, the billing receptionist stated I owed $150 for a "contact fitting." I have had the same eye insurance for ~ 5 years, and my eye insurance has ALWAYS covered the contact fitting. When explaining this to the receptionist she stated the dr had given me a sample of contacts not on the United formulary, and thus they would not pay for the contact fitting. I explained to her that I would like to try out contacts then that ARE covered by my insurance - she replied there were no contacts on the United formulary list for astigmatism (toric contacts), and thus this would not be possible. To make things worse, at this point I was not able to see hardly anything as my eyes were dialated. The receptionist kept insisting I owe them $150, and stated I would need to call United if I wanted to refute it. I could not see my phone well enough to dial the number, let alone look it up. The receptionist would not help at all. Finally I just gave up out of frustration and paid the $150, knowing I didn't owe it. That evening I ended up calling United Vision once I could see again, only to find out that United DOES have toric contrats on their formularly list, and that these should have been made available to me at the time of my appointment. Furthermore, United Vision stated that if I ended up purchasing contacts on the formulary list, the contact fitting fee is 100% covered.My eye insurance has now advised me to file a complaint for investigation, which I will definitely be doing. The staff here is rude, uninformed, and EXTREMELY deceitfful! Please! Unless you have money to blow, take your business elsewhere!
Nick T.
Via
Yelp
- South Austin Location
9 years ago
The reason I choose one star for the rating is because their people from the reception is nice. But that is all about it from this eye institute. My main complain about this institute is that the doctors don't even do the eye prescription for you. It was done by their nurses. The doctor only appears at the very end to check to see if your eyes are ok. As a result, the number on my eye prescription for the first time was not correct. So I went there again and the doctor did not even have the patience to check on my eyes and just asked me what do I want to change my prescription to. I told them what I want and they just changed that for me without doing any measurement. I will not recommend this eye institute to anybody.
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