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Haojun Wang
Via
Google My Business
- Houston Medical Center
6 years ago
Had a horrible experience with the woman who collected credit card in the front desk. She messed up with my order and VSP plan, and pretended that she fixed it when I went pick up after a two hour wait. She was rude and had bad attitude when it was totally her fault. And then I got a bill afterwards, finding out that she have not fixed it at all. And now I had to call and waste my time further! Don't go to Eye Excellence if you don't want to deal with this person!
I W.
Via
Yelp
- Houston Medical Center
6 years ago
Had a horrible experience with the woman who collected credit card in the front desk. She messed up with my order and VSP plan, and pretended that she fixed it when I went pick up after a two hour wait. She was rude and had bad attitude when it was totally her fault. And then I got a bill afterwards, finding out that she have not fixed it at all. And now I had to call and waste my time further! Don't go to Eye Excellence if you don't want to deal with this person!
Arby B.
Via
Yelp
- Katy Location
6 years ago
Went there for my routine eye check up. First time to try this place. We were greeted by the staff they were friendly and introduced themselves. However I felt so rushed. The female doctor who saw me Dr. Turk was speaking too fast and did not even tell me if my eye grade level went up or stayed just the same. She said something that I didn't get that she saw in my eye when she was examining it and told me she will explain it but did not get to. From the first staff down to the doctor, all they kept on telling me and talking about was availing of the lasik. I am a patient and I expected care not rushed and being sold something. I felt like I was a dollar sign and not a human being. A lady named Paige who was supposed to talk to me more about the lasik procedure greeted me, shook my hand and then immediately SANITIZED her hand in front of me now that is sincerity to the max! She can't even wait until I leave before doing that! Sad that this eye institute looked promising however I am very disappointed of how I was treated.
samuel diaz
Via
Google My Business
- Copperfield Location
6 years ago
Wait time is horrible and I would rather buy my glasses from somewhere else
April H.
Via
Yelp
- Humble - Deerbrook
6 years ago
Terrible customer service! Office manager made no effort to help me. I was not told about a policy of 45 days to come back for a contact fitting. I was told I had to make another appointment and pay cash to see dr again!!! How ridiculous! I already used my insurance at their office for the year. I have been seeing eye doctors my entire life and have never had this issue! I will not be back and I do not recommend it at all! Save your self time and money and find a different eye doctor at another clinic who values their patients and return customers. There is no lack of choices considering I see a eye dr office in almost every strip center.
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