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Minnie roehe
Via
Google Business Profile
- Brian D. Wright, MD
17 days ago
Professional and understanding appreciated the time they spent going over issues/concerns
William Schroeder
Via
Google Business Profile
- North Austin Location
24 days ago
Honestly, I think the place is nice but there are huge efficiency gaps in the customer experience. I honestly wish I just had a way to give this feedback to the business owners so they could bring in consultants to fix the following and it would be great.1) somehow a simple eye exam takes 2 hours. I dont understand why this process is so inefficient. There are lots of staff everywhere but check-in is slow. When you get called back, you are shuttled between exam rooms. Then you have to wait again to see the eye doctor and it takes a while - which is surprising that this is not more efficient.2) checkout takes a while and its confounding. To their credit, they do have a sign at the front about Klara to help speed checkout but its slower than it should be.3) it feel like private equity owns it. I dont know if this is true, but it just feels like a place they are working to make it be a cash printing machine. Frames and lenses are expensive and they shuttle you in there to buy them - but they dont pressure you. I appreciated that aspect.Those are the frustrating elements but I would be remiss if I didnt also say what they did well. The doctor was sharp and had good feedback. I didnt feel rushed or like things that were important werent explained. For a one-stop shop, they cover it all. They do try to do warm handoffs between experiences. Their staff are all kind and well-trained. The space was nicely maintained which is hard to do with so much volume.I also think a lot of the customer experience could be fixed if they just moved to an app-based check-in with a QR code to sign forms.I also wish they would go more of the Warby Parker direction on frames and lenses as the frames in the store (like most stores) are ridiculously expensive. Maybe this is where they make their margin but man I wish they would do this differently.
debbie Danford
Via
Google Business Profile
- Cleveland Office
28 days ago
Amanda Hunt was referred to me by 3 people but her assistant performed all the tests. I was expecting she would be doing that herself based on every experience I have had with other optometrist. She did co.e in, redid the exam for eye health. Pinpointed my issues and gave me suggestions on how to overcome dry eye symptoms. She was perfectly nice, professional and I will go back to her for future visits.
Tom Allen
Via
Google Business Profile
- Claire Chang, MD
29 days ago
Great doctor. Some communication gaps. Not on her part, but miscommunication that caused me to return again in 2 weeks.
Joseph Don Rodriguez
Via
Google Business Profile
- South Austin Location
29 days ago
I went to Mann Eye Center since they did laser surgery on my girlfriend and it made a humongous difference in her vision. I wanted a quality eye exam since they deal with precision surgery. I did not qualify for cataract surgery but I did receive a great presentation. Super nice people!
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