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Marissa Arras
Via
Google Business Profile
- North Austin Location
7 years ago
Lisa K.
Via
Yelp
- The Woodlands Location
7 years ago
My initial visit was a 5 star. There was an incident with one of their front desk staff and she was pretty rude! Hard to forget. I'm<br>sure it was corrected, because another person called me to assist. <br><br>I had my first eye exam here early this year, and I was hesitate with the prescription. I was told to bring in my previous rx to compare it. Took them forever to get that situated. Trying to call my last eye center was a complete mess. I think this institute is better off doing complicated procedures and eye surgeries than the annual eye exam. Which is great for the ones who need that kind of service. For the most part--- they are friendly. Just that one gal turned my service elsewhere. <br><br>Anyways, to make a long story short. I won't be coming back for annual exams. It's a very nice office...it's Market Street! Can't expect anything less.
Doug D.
Via
Yelp
- Sugar Land Location
7 years ago
Great staff. Very passionate about the patient and very thorough. Love the complimentary coffee... one thing since appointments are generally lengthy consider a charging station for phones
Alexis J.
Via
Yelp
- Katy Location
7 years ago
I came here after being diagnosed with keratoconus and loved it. All the staff were VERY friendly and open to answering any questions, I was also taken care of quickly and had their undivided attention.However, after the visit we met with a counselor, Paige, who was supposed to answer questions about the procedure I was going to have done and the insurance coverage on it, She didn't know not one answer and left the office on three separate occasions to get answers for literally ALL of the questions we asked. She ended up bringing in a different guy who helped. Another occasion was about two weeks before my procedure I called with a couple questions and was directed to Paige. I was told to leave a voicemail if she didn't answer so I did,leaving my phone number as well, Out of the 7 voicemail's I left she has still not called me back not once. I finally called back and after letting them know that I did not want to peak to Paige, I was directed to another lady who called me back 15 minutes after I left a voicemail and even called me later in the day to assure that I had all my questions answered. She was very helpful.
Jason H.
Via
Yelp
- Katy Location
7 years ago
Had a great visit. Staff was polite, quick and knowledgeable. Everyone was able to answer all questions I had about the lasik procedure. Paige was extremely helpful with my financing questions, and Josie was quick and thorough while helping me with my new glasses. I am looking forward to getting my lasik done here.
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