Mann Eye Institute

4.7

11718 reviews

10435

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T Le Via Google My Business - Katy Location

1 year ago

Tried to make appointment due to seeing spots on my eye and gave me an appointment 2 days later. It was my stupidity as I should have gone somewhere else. Once I got there took me 30 minutes to check in. After that they got better, checked my eyes and found me a retina specialist the same day.

Kathy Hoang Via Google My Business - Fannin Location

1 year ago

First off, the ladies at the front desk for check in were so friendly and accommodating. I unfortunately was late to my appointment, things were out of my hands - yet they still found a way to make things work. I am very grateful, because it was still my responsibility as a patient to make sure I arrive on time. Definitely advise completing your intake forms online and getting your insurance verified. prior, because that helped me!The whole floor office is spacious and clean. There is plenty of seating areas so that you can feel safe if uncomfortable, plus they honor mask wearing!My ophthalmic technician was able to help right away and pre-tested me with great ease. Also, super nice guy!Meeting Dr. Noorzian was actually my favorite part of the whole experience. Not only was she able to educate me each step during my eye exam, but I felt that I could trust her instantly. During my contacts fitting, she made sure to give me a few options to test before committing to a large supply. Please book your exam with her, because she is one of the most thorough, sweetest optometrists I have ever met. She really cares about her patients and is super approachable if you have further questions.The only thing that bothered me was at check out. I specifically declined the retinal imaging online and could not partake in dilation due to going back to work right after. Regardless, I definitely encourage either choice to fully understand the health of your eyes. For my situation - I just did not want to consent if it was an extra cost or not covered by insurance given any special case. I explained this to the check out lady, but all she could do is ask but did you get the photos taken though?. It made me feel unheard, because yes - they were taken but I did NOT ask for it. I did not want to continue to stress a small matter with her, because all she seemed to care about was grabbing money. I get it, everything is a business after all .. but pretty disheartening. The least she could have done was confirm with someone else or take a look at my consent forms.If I had chosen at my will, then that would have been a different story - 100% patient responsibility.

Apryl Ashcraft Via Google My Business - North Austin Location

1 year ago

Had a great experience with Dr Beavers and team getting my updated prescription. I did have to ask for the retinal imaging instead of being dilated, which my previous doc always did without question. No one was really available to help me pick out frames while there, so I just ordered elsewhere. Will return to Mann Eye in future.**Update: Needed to tweak my prescription and Dr Beavers and team were super helpful and worked with me again to get it just right. I did work with the Optician to pick out some glasses, thinking I'd have better service here than what I got ordering online. Was shocked to find the prices for lenses were SO high (frames seemed typical price, and I kept it as cheap as I could), but went ahead and decided to order.After sleeping on it, decided that almost $1000 is too much for glasses and called to cancel the order. Was then told over the phone that there's a 20% fee for cancelling the order once it started, which hadn't been outlined to me in the ordering process.Again, the doctor and team at Mann Eye are great, but I will likely purchase my glasses elsewhere in future.

Anita Palmer Via Google My Business - Humble - S. Memorial

1 year ago

The staff was friendly and very professional.

RSJ 1951 Via Google My Business - Fannin Location

1 year ago

The Mann Eye Clinics new offices are a bit too big and too busy, and the staff seems a bit overloaded, slightly distracted and less personal than when I visited Dr Green in her old location. But Dr Mary Green herself is wonderful, the epitome of professionalism and medical expertise. I HIGHLY recommend Dr, Green!