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Emily G.
Via
Yelp
- South Austin Location
13 years ago
I had horrible vision for 30+ years and finally had Lasik at Mann. Overall, it was a great experience. The staff and physicians are super friendly and personable. Their technology is the most up-to-date available. The office is nice and convenient, and I was seen relatively promptly at most of my appointments. The only reason I'm giving them 4 stars instead of 5 is that their appointment system is a little squirrel-y. After my very first, free initial evaluation, the person I saw set me up with an appointment for the second, in-depth evaluation. He wrote the appointment down on a piece of paper. I planned my whole work day around making that appointment and then the night before I get an email that the appointment is at a different time later in the day. When I called to complain, they did accomodate me, but then it happened again where I was just set for 2 random appointments post-surgery without even being consulted as to whether they fit with my schedule. Again, I called to have them re-scheduled, but it would've been nice if they'd just checked with me first. If you stay on top of that, you'll have a great experience.
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