Mann Eye Institute

4.7

11718 reviews

10435

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Alexis J. Via Yelp - Katy Location

7 years ago

I came here after being diagnosed with keratoconus and loved it. All the staff were VERY friendly and open to answering any questions, I was also taken care of quickly and had their undivided attention.However, after the visit we met with a counselor, Paige, who was supposed to answer questions about the procedure I was going to have done and the insurance coverage on it, She didn't know not one answer and left the office on three separate occasions to get answers for literally ALL of the questions we asked. She ended up bringing in a different guy who helped. Another occasion was about two weeks before my procedure I called with a couple questions and was directed to Paige. I was told to leave a voicemail if she didn't answer so I did,leaving my phone number as well, Out of the 7 voicemail's I left she has still not called me back not once. I finally called back and after letting them know that I did not want to peak to Paige, I was directed to another lady who called me back 15 minutes after I left a voicemail and even called me later in the day to assure that I had all my questions answered. She was very helpful.

Jason H. Via Yelp - Katy Location

7 years ago

Had a great visit. Staff was polite, quick and knowledgeable. Everyone was able to answer all questions I had about the lasik procedure. Paige was extremely helpful with my financing questions, and Josie was quick and thorough while helping me with my new glasses. I am looking forward to getting my lasik done here.

Ladee Dillard Via Google My Business - Humble - S. Memorial

7 years ago

Excellent customer service, if I had to change anything; it would be for staff to wipe equipment while patients are in the rooms. Best practices are the best practices!

Christopher Goff Via Google My Business - Tomball Location

7 years ago

Friendly staff, good service. Highly recommended.

Markus H. Via Yelp - South Austin Location

7 years ago

I have to say that I'm disappointed with the results of my wife's Lasik surgery, especially when you consider the cost. She had her Lasik surgery done 3 1/2 years ago and started experiencing problems with her vision around a year ago (had a baby, so just didn't have the opportunity to get another exam done). We recently visited our optometrist and it turns out she now needs glasses again. I myself had Lasik done 10 years ago (not from Mann Eye) and my vision has remained perfect, and I paid about half the cost of what Mann Eye charges. I called Mann Eye to see what they could do and we'd be looking at paying another $1,500 per eye for a refinement. I expected we'd have to pay a fee for a "refinement" but that's completely crazy for what amounts to a few hours worth of work. UPDATE: I upgraded this to 2 stars because a representative from Mann Eye reached out to me (almost immediately) to address some of my concerns. I definitely appreciate the fast response and they are willing to work with me on the costs as well as doing a free eye exam to re-diagnose my wife. I will update again when there's progress. UPDATE: True to their word, Mann Eye took good care of us and offered us a great discount for a corrective procedure. They explained thoroughly why my wife's eyesite had degraded and I feel that we are partially to blame because we didn't act sooner when the problems first surfaced. Whatever the case, I'm pleased with the follow-up and that they were able to work something out with us.