Mann Eye Institute

4.7

11733 reviews

10448

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Reza B. Via Yelp - Fannin Location

1 year ago

I did an annual check here that was fully covered by my insurrance. However they billed me for $120 on top of what they charged my insurrance. In following up the issue, they were rude, not responsive and very frustrating. Then I engaged my insurrance representative in our communication and they accepted that they have overcharged me and my insurrance and would send me a reimbursement check that never happened despite my several followup. I eventually gave up on it and will never do business with them again. There are many great optics in Houston with more honest and ethical administration and better quality and prices.

Sheean Handunge Via Google My Business - Katy Location

1 year ago

This place nothing but crooks they take your money make wrong glasses pls but racket don't go here very bad San crooks Erin the Dr to the whole a staff no more never from me to this place crooks529 Copperfield location Dan crooks

Mustafa Husni Via Google My Business - Sugar Land Location

1 year ago

Employee in Sugarland office does not respect people's time and they lie to me.Im a customer with you guys for a long time and we did the surgery and I have referred more than a friend to you that who did the surgery also.but recently the customer service is the worst.I will never visit this place again

R. V. Via Yelp - South Austin Location

1 year ago

I was referred to Manneye for cataract removal (lens replacements; both eyes). My experience had three components: Manneye itself, the ophthalmologists who I met; and the Northwest Surgery Center, a separate operation where the surgery was done. I'll start with the positive. (Spoiler alert, the negative is Manneye.)The Northwest Surgery Center - not part of Manneye - was excellent. Great nursing staff and anesthesiologists. A definite 5.My ophthalmologist was Dr. Barker, a likable and easy person to relate with. Unfortunately, you do not spend much time with him although, when you are with him, he does not rush you. Having lower level (and very much lower pay) technician do the work is one of the ways Manneye works to maximize its profits. Almost all your time is spent with these technicians who follow scripts, work machines, and record numbers. I spent perhaps 20 minutes in total with Dr. Barker (outside the operation). One downer was that Dr. Barker was not available for the second eye followup session that he scheduled, so I could not ask him about that procedure which seemed different from the first. In his place was Dr. Trembly, another easy-to-relate with person ready to share information and knowledge. Unfortunately, since he was not at the operation, he could not answer my questions about it. Nonetheless, I'd give the ophthalmologists a 3.Manneye Institute itself rates 1 or less. Apart from a very pleasant and helpful receptionist, the place is a profit maximizing, liability minimizing operation. Despite having just completed a comprehensive eye evaluation by my referring doctor, I was requireed to go through a "necessary" two-hour evaluation implemented by technicians. This must be paid for out-of-pocket, Manneye claimed, they said Medicare did not cover it.The evaluation itself was quite inferior to the assessment that sent me to Manneye. No technician checked my glasses to see what my correction were or asked me what my eye problems were. At some point in the exam, I was asked to read off letters projected on a wall with both my eyes. I said, "Which set of letters do you want me to read?" The technician was shocked. I explained that I have failed convergence on both axes so I see double. She then made an adjustment that aligned the images horizontally, but not vertically. She asked me again to read the letters, and I asked her again, "Which set?"Of course, none of this assessment was relevant anyway. My problem was cataracts, and they were so obviously problematic that even my primary care physician identified them using no special apparatus. Also, I had already stated that I only wanted the cataracts removed and nothing more.At the end of this "necessary evaluation," Dr. Barker comes in, shines a light in each eye, and confirms that I have cataracts. He begins to explain my options but I quickly repeated that I only wanted the basic lens replacements. He was pleasant and ready to answer any of my questions, but I had none, since I was familiar with the procedure based on my wife having gone through it previously.I was then sent to a closeout meeting with my "refractive surgery counselor" to schedule my procedures. It took us about 15 minutes to finally figure our that she actually was an up-sell marketer promoting the advanced options that would improve my life. I had already told her I just wanted the basic removal. There were, of course, more forms to fill out. My challenge was to figure out which forms were relevant to me as opposed to those extra options that I did not want. After 25 minutes or so, I was able to leave. The actual scheduling of my appointments took 3- to 5-minutes. As as to being my "patient counselor," the one time I reached out to her by email for help in understanding the drops I needed to use, she never responded. Next was the mandatory second "evaluation session" that was also out-of-pocket to the tune of $225 and would take an hour. Your choice to do it or not, but your alternative is to not get the operation. So, I show up for this next "absolutely necessary but not covered by Medicare session." It turned out to be sitting in front of a machine for 5-minutes while a technician went through a checklist and recorded the specification of the lens I would receive. This machine was next to the other machines I already sat in front of on my last visit and could easily have sat in front of then without returning for a $225 special appointment. Even though the question about how Medicare could pay for a surgery that replaced my lens but not for the measurements that determined the lens to be installed occurred to me, I stifled it because I just wanted get the out-of-there. That session ended with another puzzling "counseling event" that basically gave me drops, sun glasses, and a job aid for recording my drops and a list of do's and don'ts for before and after surgery.Manneye's front-end consumed some 15 hours of my time in travel, waiting, and meetings.

R. V. Via Yelp - North Austin Location

1 year ago

I was referred to Manneye for cataract removal (lens replacements; both eyes). My experience had three components: Manneye itself, the ophthalmologists who I met; and the Northwest Surgery Center, a separate operation where the surgery was done. I'll start with the positive. (Spoiler alert, the negative is Manneye.)The Northwest Surgery Center - not part of Manneye - was excellent. Great nursing staff and anesthesiologists. A definite 5.My ophthalmologist was Dr. Barker, a likable and easy person to relate with. Unfortunately, you do not spend much time with him although, when you are with him, he does not rush you. Having lower level (and very much lower pay) technician do the work is one of the ways Manneye works to maximize its profits. Almost all your time is spent with these technicians who follow scripts, work machines, and record numbers. I spent perhaps 20 minutes in total with Dr. Barker (outside the operation). One downer was that Dr. Barker was not available for the second eye followup session that he scheduled, so I could not ask him about that procedure which seemed different from the first. In his place was Dr. Trembly, another easy-to-relate with person ready to share information and knowledge. Unfortunately, since he was not at the operation, he could not answer my questions about it. Nonetheless, I'd give the ophthalmologists a 3.Manneye Institute itself rates 1 or less. Apart from a very pleasant and helpful receptionist, the place is a profit maximizing, liability minimizing operation. Despite having just completed a comprehensive eye evaluation by my referring doctor, I was requireed to go through a "necessary" two-hour evaluation implemented by technicians. This must be paid for out-of-pocket, Manneye claimed, they said Medicare did not cover it.The evaluation itself was quite inferior to the assessment that sent me to Manneye. No technician checked my glasses to see what my correction were or asked me what my eye problems were. At some point in the exam, I was asked to read off letters projected on a wall with both my eyes. I said, "Which set of letters do you want me to read?" The technician was shocked. I explained that I have failed convergence on both axes so I see double. She then made an adjustment that aligned the images horizontally, but not vertically. She asked me again to read the letters, and I asked her again, "Which set?"Of course, none of this assessment was relevant anyway. My problem was cataracts, and they were so obviously problematic that even my primary care physician identified them using no special apparatus. Also, I had already stated that I only wanted the cataracts removed and nothing more.At the end of this "necessary evaluation," Dr. Barker comes in, shines a light in each eye, and confirms that I have cataracts. He begins to explain my options but I quickly repeated that I only wanted the basic lens replacements. He was pleasant and ready to answer any of my questions, but I had none, since I was familiar with the procedure based on my wife having gone through it previously.I was then sent to a closeout meeting with my "refractive surgery counselor" to schedule my procedures. It took us about 15 minutes to finally figure our that she actually was an up-sell marketer promoting the advanced options that would improve my life. I had already told her I just wanted the basic removal. There were, of course, more forms to fill out. My challenge was to figure out which forms were relevant to me as opposed to those extra options that I did not want. After 25 minutes or so, I was able to leave. The actual scheduling of my appointments took 3- to 5-minutes. As as to being my "patient counselor," the one time I reached out to her by email for help in understanding the drops I needed to use, she never responded. Next was the mandatory second "evaluation session" that was also out-of-pocket to the tune of $225 and would take an hour. Your choice to do it or not, but your alternative is to not get the operation. So, I show up for this next "absolutely necessary but not covered by Medicare session." It turned out to be sitting in front of a machine for 5-minutes while a technician went through a checklist and recorded the specification of the lens I would receive. This machine was next to the other machines I already sat in front of on my last visit and could easily have sat in front of then without returning for a $225 special appointment. Even though the question about how Medicare could pay for a surgery that replaced my lens but not for the measurements that determined the lens to be installed occurred to me, I stifled it because I just wanted get the out-of-there. That session ended with another puzzling "counseling event" that basically gave me drops, sun glasses, and a job aid for recordign my drops and a list of do's and don'ts for before and after surgery.Manneye's front-end consumed some 15 hours of my time in travel, waiting, and meeting.