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Roses & Antiques & more
Via
Google My Business
- Fannin Location
4 years ago
Received the worst customer service from Diana who works at front desk I had an appointment scheduled went through the process of them checking my insurance before scheduling my appointment. Then I arrive file out paperwork and then Diana tells me they can't see me they don't take my insurance so I called got a reference number and they do take it. I left due to the fact if this is how I'm going to be treated then imagine when I am seen I had to Diana job. I do not recommend them.and I see people waiting for long periods of time!
Shantrise Kelley
Via
Google My Business
- Pearland Location
4 years ago
I just left... I walked in was not greeted at all. The guy was helping another customer so I started to look around less than a minute later another woman walked in and was greeted hi ma'am I will be right with you..Really .... One Star is way to much to give!
kari194san
Via
Google My Business
- Pearland Location
4 years ago
I read reviews on this place and decided to give it a try since they were mostly good. My issue wasnt with the facility or the doctor. I was dissatisfied with the way the receptionist was responding to me. I walked in for an eye exam and to get fitted for contacts. When I told her about the prices I saw online her response to me was no, didnt give me any prices or anything. I had to ask a second time about pricing and then she brings out a sheet with prices I then proceeded to ask what the price for the contact lenses would be if I only got fitted for them and just got a copy of my prescription so I could order them online, her response was we cant do that so I cant get a price for just having the exam done and then I cant get a copy of a prescription that Im paying for.... wasnt happy at all! I had to spend an extra amount to go and get another exam at a place that would give me both my prescription for my glasses and the contacts. So again not happy at all!
Sam Scott
Via
Facebook
- South Austin Location
4 years ago
Still sitting here for an expected hr wait because my grand mothers insurance wasnt properly verified. The third floor receptionist seems more focused on her paperwork than finding a timely solution to her problem. This is utterly ridiculous
Jim K.
Via
Yelp
- North Austin Location
4 years ago
ZERO STARS FOR MANN EYE CLINIC DOWNTOWN OPTICAL. On June 28, 2019, I had an annual examination and I ordered 2 pair of glasses, 1 pair sunglasses, 1 for driving. I received a call a few weeks later telling me the driving glasses were ready, never received a call for the others. When I inquired about them because I was wanted to pick up both pairs, they had lost the first driving glasses. I did eventually receive the sunglass; however, the prescription was wrong. I complained, they had me come in and they re-examined my eyes and determined they had sent in the wrong numbers for the prescription. They reordered and rushed the order. As of today, it has been at least 4 weeks since then. I don't' have the glasses and have not received any information yet.
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