Mann Eye Institute

4.7

11733 reviews

10448

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Dennis Stuart Via Google My Business - Katy Location

6 months ago

The person who called me from the waiting area and gave me an initial eye exam, never introduced herself or explained the reason for this procedure. In addition, she had a cold and was sniffing throughout the exam. During the exam, she became impatient if I was uncertain of a best answer to a question and gave any hesitation. And yes, now two days later, I have a cold with the same sniffing nose symptom.

Shivam Tiwari Via Google My Business - Sugar Land Location

6 months ago

I wanted to share my recent experience with Mann Eye Institute to help them improve their services and save new patients from getting looted. While I initially believed that the visit would be covered with no out-of-pocket expenses, I encountered unexpected charges after my visit.My family and I had scheduled appointments for annual check-ups, and my own appointment included a diabetic eye checkup. At the facility, I was asked to sign a consent form on a tablet, which included multiple lengthy documents that I did not thoroughly review. Unfortunately, the institute did not communicate the potential additional costs associated with the services.After our visit, I was presented with a bill totaling $198 for my appointment, $39 for my wife's visit, and an additional $39 for my child's visit. The explanation for these charges was somewhat unclear. They stated that the diabetic eye checkup I had was not considered a regular check-up, and additional charges were applied. For my wife and child, they mentioned some eye images were taken, which were not included in their annual check-ups.I believe that transparent communication about potential additional costs should have been provided before the appointments. While I understand that specific tests or services might not be covered by insurance, it's essential for patients to be informed of potential expenses in advance to make informed decisions about their healthcare.I hope that Mann Eye Institute can work on improving their communication and ensuring that patients are well-informed about any potential out-of-pocket expenses before their visits. Clear and transparent billing practices would go a long way in ensuring patient satisfaction.I will not recommend anyone to go there, if you are going then don't sign any consent form. Ask them to present the visit cost upfront.

Shivam T. Via Yelp - Sugar Land Location

6 months ago

I wanted to share my recent experience with Mann Eye Institute to help them improve their services and save new patients from getting looted. While I initially believed that the visit would be covered with no out-of-pocket expenses, I encountered unexpected charges after my visit. My family and I had scheduled appointments for annual check-ups, and my own appointment included a diabetic eye checkup. At the facility, I was asked to sign a consent form on a tablet, which included multiple lengthy documents that I did not thoroughly review. Unfortunately, the institute did not communicate the potential additional costs associated with the services. After our visit, I was presented with a bill totaling $198 for my appointment, $39 for my wife's visit, and an additional $39 for my child's visit. The explanation for these charges was somewhat unclear. They stated that the diabetic eye checkup I had was not considered a regular check-up, and additional charges were applied. For my wife and child, they mentioned some eye images were taken, which were not included in their annual check-ups. I believe that transparent communication about potential additional costs should have been provided before the appointments. While I understand that specific tests or services might not be covered by insurance, it's essential for patients to be informed of potential expenses in advance to make informed decisions about their healthcare. I hope that Mann Eye Institute can work on improving their communication and ensuring that patients are well-informed about any potential out-of-pocket expenses before their visits. Clear and transparent billing practices would go a long way in ensuring patient satisfaction. I will not recommend anyone to go there, if you are going then don't sign any consent form. Ask them to present the visit cost upfront.

Joan Taylor Via Google My Business - North Austin Location

6 months ago

I was told if you have had monovision contacts, the monovision should be great! That was what I was told! Well after lenses were put in. Not the case!The doctor told me it wasnt the same as contact monovision after I had it done! You should not tell people its the same before you have procedure!My distance vision is terrible. Very expensive procedure!