Mann Eye Institute

4.7

11733 reviews

10448

Sort By:

Christopher Katthage Via Facebook - South Austin Location

10 years ago

Wendy W. Via Yelp - Spring Location

10 years ago

I was a patient of Dr. Guy Beavers. I called the office number today to see if I was eligible for new glasses / contacts under my vision insurance coverage. I discovered that he sold his practice to Mann Eye Institute. The service there is AWFUL! The individual who answered my call, Cindy, seemed annoyed with my call. She eventually attempted to look up my insurance information and was unable to find my name in the system. She asked me to contact my insurance company and inquire further, but in the meantime, she could set me up with a trial pair of contact lenses. She informed me that they closed at 3pm on Friday. So I decided to go during my lunch break. What a waste of my time and gas! When I arrive at the Mann Eye Institute office in Spring, TX. My contacts were not ready. One of the reps asked if they had any in stock and Yvette, office staff, replied probably not with that far +. RUDE, your patient is standing right in front of you, should you be commenting on how bad her vision is?!? The other individual went to grab them and came back with the news that they did not have any in stock. Annoying, but not why I'm writing this NEGATIVE review. The service is the reason for this review. Yvette was discourteous, unfriendly, and overall unpleasant. The other staff member asked if they should give me another brand, Yvette said nothing. I told her that I had called my insurance company and discovered that I was eligible for all my vision benefits this year so I wanted to make an appointment. She stared at her computer screen the entire time while she spoke at me not with me. She said I was not due for my annual exam until September. I informed her that I was pregnant the last visit, and that Dr. Beaver had informed me that vision sometimes can change after a pregnancy. So I wanted to go ahead and schedule another exam to see if I needed a new prescription for glasses and contacts. She said my contact and glasses prescription was good until September so did I just want to order some more contacts. Why would they be annoyed about a patient wanting to make an appointment to see the doctor? I asked her to confirm my insurance member number, showed her my Aetna card. She rudely said that was the wrong card. I informed her that the Member ID was the EyeMed number. They were one and the same. Miss Rude eventually confirmed the ID was correct but did not offer to research further why Cindy was unable to find me in the system when I called in. She also did not offer her apologies for wasting my time. So I asked for my prescription printed out (the only helpful thing Yvette did for me). I suppose I do not need her apologies because they sure do not seem to need my business. So thank you Yvette for being rude to me prior to me becoming a patient of Mann Eye Institute in Spring. You saved me the annoyance of giving you my business. There are plenty of other providers who I can go to and be treated with respect. Maybe you were having a bad day, or you are racist...either way I recommend the owners of the practice invest in some customer service training for their staff. Even if the customer is being rude (I was not being rude) a little unbiased professionalism in the service industry can go a long way.

Linda H. Via Yelp - Houston Medical Center

10 years ago

The first time when I called this place to make an appointment, the guy on the phone was very impatient, and he made me hold for over half an hour. Since my coworker recommended this place, I decided to give another shot. The phone operator of this place is very rude. I tried to take both my mom and dad to this place because I went to eye excellence for eye exams, but the operator Sonia sounded extremely rude and impatient. Yes, I'm Chinese, and I was asking my mom for her birthday because she didn't speak English, and Sonia said "oh my god". I felt very unwelcome and I cancelled right away.

Caroline W. Via Yelp - Houston Medical Center

10 years ago

I've been going to optometrists for over 20 years and this was the worst experience I ever had. First, I got there a few minutes early and had to wait for 45 minutes past my appointment time. Then, a tech examined me. I'm used to a tech using the funny machines. I'm not used to a tech attempting to figure out my prescription. Ok, fine, the doctor will check it later and I've already spent this much time waiting. Then, the tech says "Open up your eyes, I'm going to put some drops in." Oh, no, I have no interest in dilation as I'm young, do not have diabetes, and I need to drive home. He insisted they wouldn't give me a prescription without it. Well, they'll bill my insurance for the visit regardless and I really don't want to pay out of pocket somewhere else, so I caved. Then, once I was fully dilated, the doctor came to examine me. She looked inside my eyes then attempted to see if the prescription was accurate!! Anyone who has been dilated knows your vision is super blurry. The doctor got annoyed when I told her I had no idea if I could see well. Perhaps she should have examined me before dilating my eyes. She suggested I order some contacts then and there. I told her I needed to try them for a few days, as I couldn't see anything at that point. Too bad she didn't mention it might take 2 weeks of phone tag to talk to the one person who can order contacts. They have a half dozen receptionists but only one person can order contacts. He is understandably busy so you have to call, leave him a voice mail, and hope he calls you back when you're not in a meeting or talking to your boss or otherwise unable to answer the phone. Plus, he works M-F 9-5, except for Fridays when he leaves early, or when he's on vacation or whatever the newest excuse is. If this didn't sound like enough fun, I got a large bill in the mail later because I changed my contact prescription so the exam wasn't fully covered by insurance. I've used the same insurance at other offices before and never had this problem. That's not normal. Overall, slow service left me with little confidence in the accuracy of my prescription and an extra large bill.

Ames N. Via Yelp - Houston Medical Center

11 years ago

Unimpressed. I chose Dr Jhaver from the reviews and went to the med center office due to close proximity to work. It is located right off the metro stop so very easy to get there if you metro. The receptionists were very friendly and an appointment was available the next week. When you get there, check in was easy but they present with you with multiple sheets of papers and one or two highlight all the charges you MAY face. I was there for contact renewal and I have NEVER had a place that gave you multiple sheets of papers saying the charges could be this and that. You had to sign that you understood those charges before you could be seen. And I am not talking about 30 dollar co pay because you are getting a contact lens exam. IT said basic exam cost 90 dollars if you change your prescription (ie. Brand of contacts than what you wear) you have to pay 120 for example. I went up to the front and said wait a minute I have vision insurance. Why are you making me sign this? The front girls said, well you MAY have to pay that, depending on your provider. But likely you won't. Sleezy, if you ask me. Never, had I had this experience. Oh by the way, my appointment is 4 and I get there at 3:45 and I am seen by the first tech at 4:30. She is nice, I gave her an extra star. She does the basic exam, asking you to read this off the wall and puts your eyes in machines to measure the vision. Then we get back out to waiting room. I sit , I sit, and I sit. I am seen by Dr. Jhaver at 5:15. Who has all day to do this? This is clearly unacceptable. I was about to leave. Dr Jhaver introduces herself...which I have a slight problem with. She is not a doctor, clarification- you have to have a MD or PHD to be called a doctor but whatever. She does the same exam the tech does. I told her my prescription. She argues with me saying the weaker eye is the left instead of the right. I got so confused I couldn't remember which contact went into which eye. So i said, let me call costco. She goes , no no need. I will just write you for what you had. I asked for a change to dailies. She said, oh you need to make another appointment to come back to do that. strike three, i am never returning. Which doctor or eye optometrist says that? the reason is, she can charge you again for it. Never again...Please read this review and know that this is NOT normal and NOT the experience you should get with renewal of contact lenses! Shame on this practice. Go if you have no other options, ie. limited by your insurance.