Mann Eye Institute

4.7

11733 reviews

10448

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Scott B. Via Yelp - Houston Medical Center

7 years ago

I scheduled an appointment based on a referral. When I told them I was diabetic they said I had to get a diabetic eye exam which would be charged under my medical insurance vs. my vision insurance. I said ok and scheduled the appointment. I called back two days later to obtain an understanding of a diabetic eye exam. They instructed me they dilate your eyes and look to see if you have any diabetic retinopathy and sometimes they will issue a report to your doctor if needed. When I asked the difference between a diabetic eye exam dilation and a regular eye exam dilation they were not able to tell me any meaningful differences and kept stating the diabetic exam would detect more. And when I asked again about the difference they could not tell me anything different. I spoke to two other Eye Doctors they said they perform a regular eye exam with dilation and if any issues are detected or suspected then they send you to a specialist. Seems like they just wanted to charge more money to the medical insurance company. Additionally they never asked me any medical questions prior to insisting I see a specialist.

Walter Walker Via Facebook - South Austin Location

7 years ago

Waste of time and health. Priority is mass patient monthly services. No cures.

TJ L. Via Yelp - Katy Location

8 years ago

Extremely dissatisfied with the staff at Mann eye institute in Katy. Went in for a diabetic exam and needed a form filled out today. After the appointment they would not fill out the form as requested and said they would give me a call when it was finished....keep in mind this was a 2 page form that would take less than 1 minute to fill out. I cannot wrap my head around the fact they don't have 1 minute to complete this when that was the sole reason for my appointment. Now I have to free up time out of my schedule to make a trip back to pick up this simple form when it could very easily have been completed on the spot. They clearly have no care or respect for their patients.

Angel N. Via Yelp - Humble - S. Memorial

8 years ago

My mother had her follow-up consultation appointment last week, Monday, February 22, 2016. Her first appointment was the thing that confirmed that she wanted Lasik because of the professionalism of the staff and the trust that she felt in them. However, upon coming back today, she had nothing but disappointment for the greeting staff and the disrespect that she experienced; that has deterred her from making her decision to go on with the Lasik procedure, which was scheduled to follow this visit. My mom was very excited to be able to get Lasik done in the one eye that the doctors have told her about during her last visit to help with her job. To precede, allow me to mention that the Mann Eye Institute in Humble is under construction so there are two buildings. The morning that my parents went, the weather was dreary and it rained quite a bit. My parents were greeted with an awfully rude office associate. She had requested that my parents pay for this visit, of which MEI's manager had said (last visit) that my mother would not have to worry about it if she decides to go through with the procedure. The associate then requests that my parents walk outside over to the next building to speak to Accounting. My mother followed the instructions without a complaint, but this associate's attitude had already started to become distasteful and unprofessional. After coming back from the other building, the same associate had insisted that my parents wait in the waiting room for another associate to come get them. Low and behold, a nurse, who goes by the name of Anna, came out to take my mom into the exam room, ordering her about with a concerning "Follow me." Surprised by Anna's attitude, my mother continued to play along with this office's unprofessional staff. Anna failed to follow through with the health procedures of washing her hand and sanitizing the examination equipment before using it on my mom (she knew this because the nurse's from the first visit did well to make sure to clean everything before using it on another patient). She then told my parents to return to the waiting room; my mom was still patient with the nurse's attitude. Anna then came back out to get my mom to come back to a different exam room and rudely told my mom to "Sit down." Come time to examine my mother's eyes, she took the examining machine and forcefully slammed it on my mother's face, in the general area of where my mom is supposed to see through the machine My mom said that she had placed the machine wrong so she couldn't read the piece of paper that she had given my mom to read; Anna exclaimed that she placed it correctly without even an attempt to fix her mistake. My mom had to move herself for Anna to get the idea that my mom really couldn't see. Anna then told my mom within 10 or less minutes of examination that my mom needs Lasik in both eyes, and after the procedure, she needs to continue wearing her glasses. Confusingly enough, Anna does not have the professional background to make that conclusion. She then told my parents to return to the waiting room to wait for the doctor. As my mom returned to the waiting room, she had asked a secretary what Anna's name was (that's how I got her name to write this review), in which the secretary's attitude was not any better. Fed up with the service of this supposedly professional setting, my mother left. My parents had walked back and forth between two buildings in the rain to wait 2 and a half hours with no results. Anna had come to a conclusion on my mother's eyes that was much out of her professional capability and had my mom gone through with the procedure, whose responsibility would it be had something gone wrong? Furthermore, there should have been further communication with my mom about the outcome of the procedure, for instance, that she still has to hang on to the glasses that she was so excited to rid of. We are reluctant to make this statement; however, we fear that the employees of this branch were working in some form of discrimination. My evidence: upon my parents stepping out of the office, they overheard Anna excitedly greeted two other customers of Caucasian descent with a very professional "Hello, how are you?" when my mom didn't even get a "Hello." I do hope Mann Eye sees this review; however, if they don't, I would still be happy if someone else was aware of what they are stepping into, what type associates they'll be working with and the level of professionalism that they'll be exposed to.

Mark W. Via Yelp - Houston Medical Center

8 years ago

Purchased frames with a lifetime warranty. The right arm broke after a few years and was promptly replaced. Recently the left arm broke and when a repair was requested, I was informed that the "Lifetime" warranty now expires after one year. Trust issues? Run run as fast as you can,,,,,away.