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Jimenez Alvarez
Via
Facebook
- South Austin Location
10 years ago
Javier C.
Via
Citysearch
- The Woodlands Location
10 years ago
The folks over at Mann Eye The Woodlands are doing it right. It's been just under a month and I am thoroughly please with my surgery. The experience I had was first class all the way. They made me feel like I was more than just another subject getting his eyes fixed. Justin made sure I understood every aspect of the surgery and process. Dr. Charrier was very knowledgeable and spoke to me as an equal, further adding to my comfort level. Victoria is amazing and always made sure I knew of upcoming appointments. And last but not least, my emotional rock, Maya was fantastic. She figuratively held my hand through the whole process and talked me through questions I had. You really get your monies worth here. I would recommend them to anyone interested in LASIK. It has been a tremendous change in my life and I couldn't be more thankful to such a great staff.
Jerry S.
Via
Yelp
- Katy Location
10 years ago
i went in for a "free consultation" to determine if i was a candidate for Lasik and what a complete disappointment. i thought i had chosen a group of professional doctors with a great reputation... not so much, the exam was performed and a trial pair of contacts were given to "try out" how the modified vision would be, as i am nearsighted and over 40 so i have distance and up close vision issues. i was told someone would contact me in a few days to see how i liked the modified vision and we would proceed from there. well that was over a week and a half ago an no contact from the clinic. i called the clinic to find out what is going on and was met with a very defensive staff, after being put on hold several times i then learned my insurance had been billed for an eye exam, which explains the co-pay i was asked to pay (and was told it was "customary") well now I am out of my annal eye exam and still no contacts i was told they would have to check with the Dr. to see if she was going to release contacts for me (funny i have been wearing contacts for over 30 years). I have just booked an appointment with my eye doctor whom i trust with my sight (which i will now have to pay for out of pocket as Mann Eye has billed my insurance for a "free Consultation")and who does not resort to "shady" business practices to lure customers in the door with offers of free consultations only to bill their insurance for an exam. When i spoke to the person in charge of customer service i was told it was my fault because i paid the co pay!! i did inquire what the charge was for and was told "customary" not that i was being charged for a full eye exam. I have contested the charge with my insurance company and will file a complaint with the BBB as well as any other professional organizations or regulatory agencies, and rest assured i will share this experience with everyone i know and caution them to Stay Away from Mann Eye.<br><br>Very Disappointed
Jerry R. Smith
Via
Facebook
- South Austin Location
10 years ago
Jerry R. Smith
Via
Facebook
- South Austin Location
10 years ago
Horrible words cannot describe how bad my experience was BEWARE!!!
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