Mann Eye Institute

4.7

11733 reviews

10448

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Thomas M K. Via Yelp - Fannin Location

2 years ago

Horrible place. They will book you for a procedure, make you wait 2 hours and then tell you they won't do the procedure until another round of medication. Would be understandable if it wasn't so inconsiderate of patients' time. Dr. Green is rude and dismissive as well. Worst doctor I've ever seen.

ClickMode Studios Via Google My Business - Fannin Location

2 years ago

100% complete joke and lack of professionalism. Front desk staff is incompetent and lacks the concept of customer service. Further, it's beyond me that an appointment scheduled at a specific time turns out to be more than 1.5 hours later before being seen. Never again.

David R Via Google My Business - South Austin Location

2 years ago

Mann Eye Institute is a reckless business that is allowing their patients to be potentially exposed to Covid. I was in a state of shock when I was taken back to the exam room by an assistant who was to check my vision and my eye pressure. She was not wearing a mask and when I asked her if she was concerned about Omicron she asked me What is Omicron? I then asked her if she was vaccinated and she said NO. She did ask me at that point if I would feel more comfortable if she put on a mask and she did so. I was in a state of complete disbelief. She asked me to return to the waiting room after she finished checking my vision. When she came to bring back the next patient she was not wearing a mask.Mann Eye Institute is not requiring masks for anyone; even for employees who are unvaccinated. Most of the people at the front desk were maskless as well and there was an elderly patient in the waiting room with no mask who was coughing nonstop.Despite the fact that my ophthalmologist is excellent (and was wearing a mask as was his assistant) I cannot possible return to this practice which has such a blatant disregard for patient safety.I also cannot believe that the woman who checked my vision and eye pressure, who was unvaccinated, engaging in direct patient care (in as close proximity you can possibly get to a patient) would not take personal responsibility and wear a mask at ALL times knowing she is unvaccinated and could potentially expose a patient or a another employee to Covid. It is unconscionable.

David R. Via Yelp - South Austin Location

2 years ago

Mann Eye Institute is a reckless business that is allowing their patients to be potentially exposed to Covid. I was in a state of shock when I was taken back to the room by an assistant who was to check my vision and my eye pressure. She was not wearing a mask and when I asked her if she was concerned about Omicron she asked me 'What is Omicron? I then asked her if she was vaccinated and she said 'NO'. She did ask me at that point if I would feel more comfortable if she put on a mask and she did so. I was in a state of complete disbelief. She asked me to return to the waiting room after she finished checking my vision. When she came to bring back the next patient she was not wearing a mask.Mann Eye Institute is not requiring masks for anyone; even for employees who are unvaccinated. Most of the people at the front desk were maskless as well and there was an elderly patient in the waiting room with no mask who was coughing nonstop.Despite the fact that my ophthalmologist is excellent (and was wearing a mask as was his assistant) I cannot possible return to this practice which has such a blatant disregard for patient safety. I also cannot believe that the woman who checked my vision and eye pressure, who was unvaccinated, engaging in direct patient care (in as close proximity you can possibly get to a patient) would not take personal responsibility and wear a mask at ALL times knowing she is unvaccinated and could potentially expose a patient or a another employee to Covid. It is unconscionable.

Kristal Via Google My Business - Fannin Location

2 years ago

I have tried to contact someone over a week regarding my account. After several transfers, no accountability at the St. Lukes or Main Street location, I still dont have answers.