Mann Eye Institute

4.7

11733 reviews

10448

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Bri Syrinek Via Google My Business - South Austin Location

9 months ago

Refuses to redo my LASIK that they did wrong and messed up the first time

Phil T. Via Yelp - The Woodlands Location

9 months ago

I feel obliged to recount the disastrous experience I suffered at the hands of Mann Eye Institute office, located in The Woodlands on Lake Robbins Dr. This establishment, where professional aptitude seems to be an alien concept and patient care is met with outright disrespect, has given me an eye-opening experience in the truest sense. In October, I visited for an eye exam due to a decrease in vision with my existing glasses. The doctor nonchalantly provided two new prescriptions, one for progressive glasses and the other for computer glasses. The carelessness exhibited during this process was just the beginning of a long and torturous journey. The computer glasses were fine, but the progressive pair spiraled into a long-winded saga of discomfort and blurred vision, despite multiple frame replacements and adjustments. After three excruciating months of trying to adapt to the new progressive lenses, I decided to get a second opinion, which shockingly revealed the error in the prescription given by the doctor at Mann Eye Institute. But the appalling incompetence doesn't end with the doctor's error. When I called to discuss the issue, I was met with complete denial and alarming rudeness from their office manager, Vennoka. Her attitude was not just unprofessional but displayed a disturbing lack of empathy and accountability. The severe oversight, negligence, and lack of quality control at Mann Eye Institute is beyond inexcusable. The institution has failed to uphold its duty of care and has shown complete disregard for the impact of its mistakes on patients' lives. I would strongly advise anyone considering using their services to think twice. If you value your vision, your time, and your hard-earned money, avoid the Mann Eye Institute at all costs. Their indifference towards their professional responsibilities is as glaring as their ineptitude. I regretfully rate my experience as one star, simply because zero isn't an option. Dina, there is no need for you to ask for my contact information as I have already emailed you requesting to get in touch, and it has been over 72 hours since I sent that email without receiving a response.

Leah Via Google My Business - The Woodlands Location

9 months ago

MARWA R. SHAHIN Via Google My Business - Humble - S. Memorial

9 months ago

The plan was to do an annual physical check up for my daughter, and they have my Vision insurance, on my way to the place, they asked for my health plan info and I have founded peculiar that they needed that, after the exam, which is totally routine, nothing extra, I have done the same exact steps last march and paid just the annual eye exam fee. Yet they asked for a specialist fee for my daughter's check!!I dont mind being seen by a specialist especially if it's for my babies, if the case requires but before that, they have to mention it to the patient that it was a specialist consult and explain why and then I decide either to go with it or not.I love the place I have been a patient with MNNEYE for years, but I wont be back to get my next annual eye check up.