Mann Eye Institute

4.7

11733 reviews

10448

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Michael K. Via Yelp - Humble - S. Memorial

1 year ago

My wife previously had JAG laser surgery at the Mann Eye Clinic. The preop for the surgery today was in Humble. All doctors visits were at the Humble location. She scheduled her second cataract surgery for today but when we showed up for surgery at 6:45 am today in Humble she was informed that the surgery was downtown, 45 minutes drive. She was contacted the previous day and no mention was made of going to the downtown location. When we arrived downtown location the receptionist had an attitude and insinuated that we were at fault for showing up to the wrong location. When we asked what time the surgery was scheduled for she brushed us off by saying she would check us in and we would be sent back. No answer. They had no problem taking our payment of $3295. if you plan to use the Mann Eye clinic I suggest you ask about the location; it mattered. We drove 30 minutes to the appointment in Humble and the fought traffic for another 45 minutes and then given the run around.

Dolores Guzman Via Google My Business - North Austin Location

1 year ago

John M. Via Yelp - Houston Medical Center

1 year ago

I have been coming here since 2012 and had lasik in 2017. During my 2022 visit, Dr.Brunson and the techs were nice, but the rest of my experience was terrible. Mann Sr owns the building and he's double dipping with $$$ parking. Free street parking exists on southmore. The reminder email said parking for the clinic was on floors 3-5. No mention of cost. Given how slow the visits can be, I did not want to have to consider racking up parking cost the whole time. Check-in was bad, the ID/insurance scanner didn't scan, so I had to do manual entry. (The staff used to do the manual entry for you.) Staff/check in system was unaware of the lasik they did. (I was prompted about the opportunity for a lasik consult). They up sold me an unnecessary digital eye scan at this point (my mistake). After starting my eye dilation they returned me to a waiting room with bright lights. I had to wear my sunglasses to handle it. The second tech said sorry the building people won't give them a dimmer light switch. Which is absurd given that Mann owns the building. They charged the visit as medical when it was just a vision exam. When I pushed back that it was supposed to be a standard exam, they were combative and dismissive. Said some BS about how I mentioned floaters. I told the tech that the floaters didn't change from 3 years ago. My eyes were super dilated and I didn't feel well and just wanted to get out of there so I paid the higher amount. I like my specific doctor a lot but this might be my last visit. Maybe in another 3 years I'll try again.

SD Via Google My Business - Pearland Location

1 year ago

I will never come back to this place. There are other good places out there that can do a better job. I had an eye exam in this place that the prescription was not right. The lenses were adjusted 3 times and I had to wait every single time for my glasses to come back until I was told to go back to this place to have my prescription corrected because they had done 3 adjustments and it is still blurry. This place will charge me for another eye exam even though it was their fault to give me an incorrect prescription. They won't fixed the problem without charging you again. I tried to explain how inconvenient for me to have 3 adjustments and to wait every time because they have to send the glasses to lab everytime because I was given an incorrect prescription. I regret coming to this place and will never come back and will never do business with them again. If I can give a zero star for the review, I will because of the bad experience with this place. My mom is also not coming back to this place again.

Andrew Orlando Via Google My Business - North Austin Location

1 year ago

First Im going to share some things I wish I knew before LASIK gave me a life sentence of screwed up vision. Its absolutely critical that you hear the other side of the LASIK controversy from injured patients and doctors like Ed Boshnick or Morris Waxler who do not recommend the procedure.Later Ill talk about my issues with Mann Eye. Full disclosure: My surgery was performed at a different highly rated practice in Austin in 2019. But I doubt my outcome would have been much better at Mann Eye based on my experience during second opinions there, plus what I know more generally about modern LASIK now.Consider the 30,000 foot view: You have very little to gain from LASIK. Glasses and soft contacts are a minor inconvenience. If youre struggling with them Id suggest finding a better optometrist and trying the solutions they offer first. New options are on the market now if you were previously unable to tolerate contacts. You can order prescription glasses online from Zenni Optical for $20-ish nowadays btw, no insurance required.For starting on your LASIK due diligence, Id suggest googling some of the bad press/investigative journalism piling up about LASIK (note the numbers from some of the cited studies):New York Times "Blurred Vision, Burning Eyes: This Is a Lasik Success?"Wall St Journal: "Dominant Eye Surgery Chain LasikPlus Put Profits Over Patient Care, Some Doctors Say"You should also read everything on the LASIK Complications website too.The significantly smaller effective optical zone resulting from refractive surgeries versus what soft contacts or glasses can provide can drastically lower the quality of your vision in dim/dark settings, particularly if you have large pupils. The vision chart is such an old-school way to measure vision that you may be able to read the 20/20 line just fine after LASIK but still end up with awful aberrations like halos and starbursts like me.More technical details here from Dr Boshnick:"Topography of LASIK cornea with poor night vision"Do you care about the differences between OLED vs LCD displays, or HDR vs SDR content?If so, I believe youre much less likely to be happy with your LASIK outcome especially if you have large pupils on top of that like I do. Lots of people like their post-LASIK vision, but keep in mind lots of people think Applebees serves amazing food.Also consider the fact that there is a large and very active facebook group that only accepts LASIK patients seeking help with complications as members. Its at close to 8,000 members now with more joining all the time. You should consider the rare but very real possibility that LASIK could leave you disabled and unable to work like some of the poor souls in that group.By the time I had a second opinion with Dr Barker I had learned a lot more about what had happened to me. I was curious about how Mann Eye screens for pupil size. Infrared pupillometers have been around for a long time and can accurately measure pupil size in the dark. However, the technician at Mann Eye used a primitive $10 pen light pupil gauge she held up next to my eyes to try to compare my pupils to circles on the side of the pen. She said my pupils measured 6.5mm. I asked Dr Barker why they dont use an infrared pupillometer. He told me they are too expensive. I told him I was able to find used Colvard pupillometers on ebay for a few hundred dollars. He simply repeated his claim that they are too expensive. I asked him what planned optical zone he would have used had he performed my surgery. He said 6.5mm, which is the typical modern LASIK OZ. He did say my pupils were on the larger end of the spectrum, but didnt say anything to indicate he thought this would be a problem. In reviewing my own medical records I was able to find a pupil size scan showing my pupils to be MUCH larger than 6.5mm.I dont think theres any excuse for not using the best technology to give more accurate informed consent about the level of post-surgery halos based on pupil size, planned OZ of the surgery, original refractive error, etc.