Mann Eye Institute

4.7

12720 reviews

11417

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Kimberly Ruggles Via Google Business Profile - Fannin Location

12 years ago

I had an appointment with Dr. Mathew at Eye Excellence at 2:30pm. I arrived to the very beautiful office at my appointed time and was taken back to begin the exam after only being at the office for 10 minutes. Dr. Mathew was very knowledgable and answered all my questions. He spent as much time with me as I needed. All of the staff were great, as well! This will be my permanent eye care home!!

Chef D B. Via Yelp - Fannin Location

12 years ago

It's been over a year and a half. Still worth EVERY dime. Its like I don't even remember not being able to see.

D G Via Google Business Profile - Phillip Brunson, OD

12 years ago

Worst customer service ever! From staff all the way to the doctors. First and last time.

L. W. Via Yelp - South Austin Location

12 years ago

I have a lot to say about the subject of LASIK and Mann Eye Institute, but after reading the mostly thorough reviews already provided here, I will try not to reiterate too many pros/cons. The front desk staff is hands down the best I have ever come in contact with in any doctor's office. If this rating were for them alone, I would give 5 stars. Now if the surgeon & technicians would only take a note or two from their friendliness . . . Scheduling all my appointments was very easy. So was applying for the CareCredit they offer, which - along with the Groupon deal - allowed me to afford the surgery with 24 months interest free payments. The initial free consultation made everything seem incredibly simple, painless, and easy breezy. I am now exactly two months out from my surgery. For me the actual LASIK procedure was quite painful, much more so than I felt they prepared me for. This is of course subjective, due to everyone's differing pain thresholds. Had I been prepared for this potential pain, it wouldn't have been quite so scary when it was happening. The valium didn't have much time to take effect, and I wasn't able to sleep afterward, so I didn't "skip over" the worst of the healing - as they advise. The whole procedure feels rushed, as if they have this "get in - get out" mindset. There was no time to ask questions or get a report from your surgeon following the surgery. I basically walked out of surgery and was pointed to the office exit. In my case, this was seriously disturbing, because the surgery had been so painful I was sure something had gone wrong. I also hated that I was walked out of a traumatic procedure and straight into a cluster of waiting "observers" for the patient who was getting LASIK right after me. Couldn't they allow a few minutes in between surgeries to transition people with a bit more privacy? When I raised the question about the excessive pain, they expressed concern, but basically blew me off by saying everything had gone "perfectly." I have other friends who had their procedures performed elsewhere and reported they experienced none of these frustrations: they were give higher doses of valium, sent home with painkillers as needed, were talked through the surgery by their doctor, and were walked to a private waiting room afterward for a brief followup with the surgeon. All things Mann Eye could add to their procedure routine fairly easily. Overall, they were not particularly receptive of me questioning their methods, however politely. When I asked about painkillers, they said they never prescribed them and had never heard of any office that did. As I stated before, they never really addressed the pain I complained of or provided possible reasons why this might occur. It was if doing so would somehow be an admittance of error on their part. I am quite disappointed with my surgeon, Dr. Lisa McIntire. One of the reasons I selected Mann Eye was because of the institute's leading qualities in their field. I cannot comment on either of the Dr. Manns, who have obviously established Mann Eye's solid reputation, but I very much dislike Dr. McIntire's "bedside manner." I realize that personality is subjective, and don't mean for this to be a personal attack, but I have found her bordering on rude, relatively unhelpful, and impatient. She seems annoyed when I question her about anything, and has actually interrupted me, either assuming she knew my question before I got to ask it or because I was taking to long for her liking to get to my point. I didn't meet her until 10 minutes before she performed my surgery, and the office has been inflexible in allowing me to see someone else for my followup visits, insisting I need consistency in my treatment. I would highly recommend selecting an office where you meet your surgeon ahead of time, and feel comfortable with all of the doctors who will be participating in your care. As a final note, I've been back multiple times for severe dry eye and light sensitivity, both effects of the surgery. After finally being diagnosed with TLS (transient light sensitivity) and prescribed steroid drops, I'm starting to feel like I have my life back. Not everyone will experience these complications, but it is good to be aware of the potential and ask questions. Don't expect them to educate you on everything that could go wrong - they are ultimately trying to make a sale here - do your own research and make your own decisions. And be advised that in addition to the surgery fee, you will shell out at least several hundred on eye drops (required pre & post-surgery antibiotics/steroids). The actual surgery itself and my disappointment with the surgeon aside, the Mann Eye Institute has provided timely and efficient care. Mann Eye wins for front desk staff and ease of scheduling and financing options. They could really work on everything else . . . and that's the important stuff!