Mann Eye Institute

4.7

11650 reviews

10372

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Rick Felan Via Google My Business - Fannin Location

2 years ago

Make sure your let your check in lady know if you've been waiting longer than 15 minutes. Good service, but some issues with their scheduling system. I'll still be going back.

Lady Grey (Denise Zuniga) Via Google My Business - North Austin Location

2 years ago

The staff & Dr. Beaver are really nice. My son recommended Mann Eye to me & I'm glad he did. It would be nice to be told they are running a little behind instead keeping patients waiting past their appointment time. Other than that, I highly recommend Mann Eye

Will Porter Via Google My Business - Copperfield Location

2 years ago

Philip Cavazos Via Google My Business - Fannin Location

2 years ago

Very concerning office practices during recent visit. Two (2) star review is essentially a star each for technician and doctor.Explanation:These comments are not related to doctor / staff administering exam, but rather to the clerical / front office staff. When my routine, annual exam was completed and I went to checkout, I was told I had a bill of approximately $100. I know for a fact that my vision insurance covers one (1) routine eye exam per year, so I began to question this amount. I was immediately met with a combative attitude from the woman behind the desk. She was rude and began "explaining" to me that my exam was medical in nature, and was thus billed to my medical insurance (not vision). I attempted to explain that I have received the exact same exam four (4) years in a row without a bill (same insurance provider), and that when I setup the appointment I specifically asked for a routine eye exam only (to satisfy insurance discount requirement through employer). She asked who I made the appointment with (like if I did not remember, then this is my fault). She told me she was just "reading what was on the sheet" and that my responsibility was the approximately $100. She said that this appointment was a follow up from when I was there the day before. I told her I was NOT there the day before and that the last time I was there was one (1) year ago for my annual eye exam. It was not until I said that I refused to pay the amount that she went to get the office manager. After a few more minutes, they finally admitted their mistake and said that it should have been billed to my vision insurance all along. It is concerning to me that if I had not been questioning / paying attention, I could be out $100. It is also unacceptable to be met with such a combative attitude when simply questioning the amount of my bill.