Mann Eye Institute

4.7

11687 reviews

10408

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Sasha Arasteh Via Facebook - South Austin Location

10 years ago

Pete Hull Via Facebook - South Austin Location

10 years ago

Alejandro Alvarez Via Facebook - South Austin Location

10 years ago

Caitlyn W. Via Yelp - Fannin Location

10 years ago

I really had high expectations when I made my appointment here. However, I feel now that the staff here care very little for their patients. Primarily, I was 15-20 mins early for my appointment, but had to wait a half hour past my appointment time to be seen. The nurse(?) who first saw me was very nice, but did not explain the tests very well. I do not speak the medical optometry jargon... My eyes were then dilated (for the first time) and I was not told what to expect and was then taken to YET ANOTHER waiting room. Once I finally saw the doctor he was nice, but did not explain anything he was doing. He also made a big push for me to get Lasik when I am not even a candidate due to the changes in my prescription. I felt like I was just someone else they wanted to pump for money. When the time came to order my contact lenses, the lady who helped me was again very pushy that I get glasses in addition to my contacts, despite the insistence that my glasses are fine. She also was very confused while ordering my contacts and had just about finished the order when she (finally) noticed that I need two different RX strengths. I was handed a lot of papers to sign (which I could not read due to dilated pupils). When the cost came back much higher than expected she gave me a half-assed explanation as to why. Finally when it was time to leave I was not given or offered disposable sunglasses to wear and my drive home was dangerous at best. When I could finally read, I saw that she had ordered too many boxes of contacts (not what I thought we had agreed upon). I called and was told I would get a refund check. After almost 2 months and 3 more phone calls I finally got the check in the mail and finally feel comfortable posting this review. I will not be returning to the Mann Eye Institute, nor will I order more lenses from them. I had high hopes, but unfortunately, you have lost a patient.