Mann Eye Institute
4.7
11379 reviews
4.7
11379 reviews
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    Stephen Kurtz Via Google My Business - The Woodlands Location
    Edited:Amending review. Nick Shoffner, administrator for this location, contacted me personally this morning (day after the bad experience) to apologize and offered to go as far as personally delivering my glasses to me today (on a Saturday). Ultimately we wound up meeting back at the store where he got me taken care of. Thanks again, Nick, for turning a bad experience into a good one. Im only leaving four stars because the drawback to this location, on the optical side, is there is not a very large selection of frames available for purchase. In the end I found something in my budget that I liked, but if youre looking for a ton of frame options this might not be perfect for you.Original review:Staff on my initial visit were friendly, everything went fine. My review is primarily regarding picking up my glasses once they were ready.I received a call late yesterday that they were ready. Unfortunately too late to make it over to pick them up. I asked what was the latest I could pick up the next day (today) and was told as late as 3pm, so I told the lady who called me that I would be there between 2-3pm the next day to get them. I left work early today and arrived just prior to 2:30pm only to discover that the office was closed, all staff had left. I called the main customer service line and was told they probably decided to leave early.Of course today is the Friday before a holiday, so now Im stuck without my glasses over a long weekend and will have to leave work early yet again on Tuesday to try picking them up again.Dont tell your customers that youre open til a certain time if, in reality, youre open until staff decide they want to close. Dont advertise business hours that arent accurate if, in fact, theyre subject to random change.Thanks for keeping me half blind for an extra four days. Yall have been super helpful.
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    Donna Betts Via Google My Business - Sun City Location
    Today was my first visit to the Mann Eye Institute in Sun City (Georgetown, TX). The staff was exceptional and I really liked Dr. Bevers. I got a good, thorough exam and was given some very helpful tips for my eye condition. I think I've finally found an eye clinic to meet all my needs.
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    Dwight Bruton Via Google My Business - The Woodlands Location
    Awesome
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    Rebecca Garner L Via Google My Business - South Austin Location
    The staff and especially Dr. Barker are phenomenal!Always patient and explain everything to you until you understand. Only reason didnt give 5 stars is because no mater how many times I called to ask what the charges would be or if any covered by insurance I kept getting told well let you know before your appointment but still didnt know until I showed up for appointment.
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    Priscilla Saldivar Via Google My Business - South Austin Location
    Dr. Tremblay and his staff were so kind and patient. Kristin was such a sweetheart who helped me fill out my paperwork and got me scheduled for surgery. The procedure itself was quick and painless! Who would have know that the road to better vision was so easy :) Highly recommend coming here. Ive already told my friends to come here!
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