Mann Eye Institute

4.7

11671 reviews

10392

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Edward Gibson (Ted) Via Google My Business - Fannin Location

6 years ago

Attentive, thorough, honest, improve vision.

A K Via Google My Business - Fannin Location

6 years ago

I was referred to Dr. Mann by my Allergist. I thought the overall performance by Dr. Paul Mann and his optometrist were adequate and 5 days after the procedure I feel like it was successful even though I still have shooting pain in my eyes and the staff still has not figured out how to get their discount card to work with Walgreens as I have still yet to receive the prescription drops they prescribed to me for after the procedure. Very bad communication here.During the whole process I spent probably 10 minutes total with my surgeon Dr. Paul Mann. Five minutes during the consultation and five minutes on the day of surgery. This was not how the experience was sold to me by their sales person Ashley Hassen. A lot of overselling the experience from what is actually going to happen. Which I suppose is any good sales persons job so I cant fault her too much.They have definitely figured out a conveyor belt type of experience where they are cranking out procedures here by the dozens and you definitely feel like youre just a number.I found the staff to be very rude. On the Morning of my surgery this was particularly true when I showed up at 8 AM and wasnt even greeted with a hello or good morning. All the receptionist said to me was do you have your waiver filled out when I explain to her that I never received a waiver to review and had a consultation just two days prior she just got argumentative and replied did you not get a folder? Which I did not. I was blown away by this as this is not a Procedure that is covered by insurance. This is a $5000 out-of-pocket procedure but the staff treats you as though youre just another number and your insurance is paying for it.It reminds me of when I go to my general practitioner. Im not even sure Dr. Mann remembered my name on the day of surgery.Like I said at the beginning of my post, I think they have had years of success here and build up a very successful practice and I believe the procedure was successful But I would not go to them again nor would I recommend friends or family. Having surgery done on your eyes is a scary proposition and one where the last thing I want to feel like is Im being hurried through so the doctor wont be late for his golf game and treated like Im just another number.

Jessica W. Via Yelp - North Austin Location

6 years ago

I have been coming to this office for 5 years now. However I'm sad to say this will be my last. Given my eye condition since birth, I've had to see the eye doctor a multitude of times. I've been lucky enough to have doctors who are sensitive to my situation. One of the Mann Eye techs literally said to me, "you do really well for being disabled". Wow. I've been called many things, but no one at a doctors office has labeled me that to my face. Despite this person, I came back for my yearly checkup to get new glasses and contacts. Noticed that the person still works there, but they put me in a different room. I also noticed their front desk reception has changed. While Dr. Beavers just might be the reason to visit this office, one of the ladies at the front did not do a kind job in helping me order my contacts or glasses. I left with just my scripts. Now I'm on my own to figure out how to get new contacts and glasses, which with my heavy prescription I've always gone thru the doctors office since I can't get warby Parker frames. Disappointed with the lack of care I received. Now I have to find another doctor, spend out of pocket money just to get the new contacts and glasses. On a good note, I do have to applaud Dr Beavers for being patient, answering all my questions, and taking his time with his patients. Don't come here expecting consistency or bedside manners.

Sharon G. Via Yelp - South Austin Location

6 years ago

I do not recommend them for medical eye issues. Dr. Luke Barker diagnosed me with Conjunctivitis. I had told him that I have had a history of Blepharitis and had seen other eye doctors prior and that I had those same symptoms. After 4.5 weeks on Tobramycin and Dexamethasone eye drops my eyes felt the same. I called several times and told him that the drops seemed not to work. He said to keep taking them. Then on the follow up visit he told me my eyes looked much better. However, I told him that they felt the same, sticky eyelids, swelled, light sensitive and hurt. He had me stop the drops. Over the next four days my eyes got worse. I called his office to see if he could call in a different prescription. They never returned my phone call. I left a message to talk to a supervisor and the supervisor never called me. After spending over $250 with him (visits and medicine), I finally went to another eye clinic who diagnosed me with Blepharitis and is treating me with an oral antibiotic, hot compresses and tears eye drops. To me it seemed that Dr. Luke Barker never heard a word I said. Their customer service is terrible, they do not follow up with their patients to address their patient's concerns. I was going to have cataract surgery there when I need it, but after my last experience I would not recommend them for anything!

Donna T. Via Yelp - Houston Medical Center

6 years ago

I had Lasik done here and it was beyond excellence 12 years ago. I have been going to them ever since for my annual eye exams. I will say it can get quite expensive if you don't have vision insurance even for routine eye exams. Recently I have noticed the wait time to see Dr. Jhaver is getting longer and longer. I arrive 15 minutes before my appointment and 2 hours later I am leaving. This has happened more than once. Also, the one of the girls at the front desk is very abrupt every time I go there. I was beginning to think it might be me until I heard her talk the same way to an older man. While I was paying, I was told only one girl knows how to do itemized receipts; so I could wait for her to come back from lunch or they could mail it to me. This seems ridiculous to me. What happens if she gets sick? Or quits? Get it together folks. Train more people. Lasik=5 stars wish I would have done it sooner Wait time =2 stars Dr. Jhaver=5 stars Front desk=1 star