Mann Eye Institute

4.7

11597 reviews

10324

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Ana C. Via Yelp - Fannin Location

2 years ago

DO NOT GO TO MANN EYE! Find a smaller shop where they dont push bodies through the door as a cash machine!My 65 yr old mother has plain jane cataracts, nothing else and no other issues. Her very first visit to confirm she had cataracts we had to wait 4 hrs for her to be seen, what is the point of an appointment! She was shuffled inbetween 2 waiting rooms and 3 private rooms, this was mostly after the 4 hr waiting period. They confirmed she was a good patient for cataract surgery and lined up next steps....7 appointments later (3 separate appts over 3 consecutive days!), $$$$ parking fees, hours upon hours of waiting in the lobby, we finally got to surgery day, or so we thought. The day before surgery the coordinator told my mom that her GP has to sign off on the surgery. My mom recently retired and moved to Medicaid in which her existing GP doesnt accept so 24 hrs before the cataract surgery she had to spin her entire day finding a GP which is impossible to find one and get in all in the same day. Needless to say, we had to cancel her surgery with Mann. This caused everything to be pushed back and Mann Eyes response was "well just do it next year". Um no, her insurance changes in 2022 and the surgery will not be covered under her new plan so that's not an option. After routinely calling the office over 2 days to reach the Manager, they finally agreed to make an exception and fit her in before year end. Great, we show up for surgery at 5:30 IN THE MORNING, the waiting room is like a cooler, my poor mother is shivering to death. Only to find out that the office didnt get a referral form they needed from her doc so appt CANCELLED! Come to find out, the referral form was there the entire time and missed by everyone. We go back the next day for surgery, that amazingly goes well. She goes the next day for her follow up appt and waits 2 hrs!!!! Just to find out that the surgery center didnt give her the right medicine and instead forced my mom to pay $90 for a presciption that she didnt even need! We run, the day before Christmas Eve to the surgery center for the right drops. A week later she goes in for the 2nd eye and wait......3.5hrs! My mom looked like she was going to pass out she was soo cold. They tell us to get the drops from the other location, I demanded the drops before we leave and we werent going to run around any more. I am so glad this horrific debacle is over and I will NEVER EVER recommend this God awful place. They should be ashamed that they put $$$$ over patient care. If you can't do 90 patients a day without making them wait hours after their appointment, then dont book that many! I guess the $300,000 they make off of 90 appts in one day is worth more to them then a good reputation and patient care. I have no idea how anyone over the age of 50 can take on the physical and mental stress of being a patient here.

Martha H. Via Yelp - South Austin Location

2 years ago

This is an amazing clinic. Everyone is professional, knowledgeable and friendly from the time you arrive. Sometimes, the wait may seem a bit long, but, when you want an excellent doctor (I had Dr. Tremblay),who cares?! The result is perfection! Five stars all of the way to Mann Eye Institute! Thank you, Dr. Tremblay! I am glasses free!

Deborah Brown Via Google My Business - Bay City Location

2 years ago

Bonnie Bryce Via Google My Business - Sun City Location

2 years ago

Love Dr. Patel and the staff at Mann Eye in Georgetown, TX. They provide quality care at a convenient location.

william tomblin Via Google My Business - The Woodlands Location

2 years ago

The doctors and staff are very professional and at the same time so comforting while relieving any anxiety one may have about eye surgery ! I am completely satisfied with the outcome of my cataract surgery! I cant remember when I could see this clearly! Thank you dr Melton !