Mann Eye Institute
4.7
11671 reviews
4.7
11671 reviews
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    142
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    Mark Evans Via Google My Business - South Austin Location
    4 years ago
    I had a great experience at Mann Eye Institute. I have had horrible vision all of my life and have been in glasses or contacts since I was 5. When I lost faith in my current eye doctor because I believe the person misdiagnosed me, I did my homework and came across Mann Eye. The staff and doctors there have been terrific. Dr. Kennedy took time to fully examine my eyes and the issues I had been having and discovered I had been misdiagnosed by the previous doctor and found out what truly was happening with my eyes (early-onset cataracts). She even took the time to come out and explain the issues to my mother, who I brought with me to one appointment. When I met with the surgeon, Dr. Tremblay, he walked me through next steps and how I would need to go out of contacts for several months before the surgery. At the the time of the surgery (six months after the initial appointment because of my own work commitments), he and his staff carefully took me through the what to expect and what I needed to do to prepare. As far as the office staff goes, I always found them friendly and welcoming. Stacie and Briana spent a lot of time with me as I fully explored my health insurance coverage options so I could minimize, as much as possible, my out of pocket expenses. Now, six weeks after surgery on my first eye and a month after the one on my second eye, I can see clearly without contacts or glasses for the first time in my life. Pretty amazing.
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    Catherine Bingle Via Google My Business - North Austin Location
    4 years ago
    I really regret not being able to give a stellar review. I had such high hopes having done quite a bit of research on business and quality of care in order to choose Mann and my doctor in particular. It's a nice facility, with advanced equipment and staff who are very professional and appear to be quite skilled if although young. Patient "processing" was efficient if not a bit impersonal, which doesn't really bother me if the quality of care is good. The best part about the visit was my technologist / technician but the doctor was disappointing. Best first. My technician handled all of the screening and testing, and even the vision testing procedure with all that lens work. I have very difficult vision and she took enough time to check and crosscheck, give me good instructions about how to position myself and evaluate and share what I was seeing, and when a standard assessment routine didn't seem to quite get it right, she asked some questions, went to consult with the doctor, then took me to a couple of other machines I haven't seen before to get additional information. I can't be sure but honestly she seemed much more thorough and motivated to do an excellent job than any doctor that has done that procedure for me before. So ultimately it didn't bother me that the doctor didn't do this work. Now, for the doctor. He arrived at the very end of my visit, evaluated my eye health visually, then spoke with me for ... maybe 3 minutes. He went straight to explaining my vision quality and ways to address it, options I have, and this was excellent and I'm sure what the customer usually wants to focus on. However I realize now he told me very little about the condition of my eyes right now, diagnoses, risk or advancement of certain conditions, or preventative measures I should be taking given the condition of my eyes. These are just as important in primary eye health care practice as being a trained MD who can surge eyes. I could kick myself for not asking him to tell me about those things. While evaluating my eyes visually, notating for the technician to record things, he made references that he never later explained. Something that sounded like maybe preliminary macular degeneration, now that I think of it. So now I'm kind of freaked out about that but it just goes to show there was no educational or prevention agenda. I thought it would be good to have an MD ophthalmologist who knows enough and is skilled enough to do surgery, but I certainly expected a high level of primary health care practice as well. Finally, and I feel really shallow about this, but it isn't insignificant either -- my doctor was wearing a t-shirt and like, not a nice one, not a Mann business logo either which could excuse a somewhat ratty shirt either. I don't recall if he was wearing jeans also but could have been. I am NOT a prude, but I was really taken aback and it contributed to my being unable to as the questions I should have. Seems like he might have thought he was cool, but it's not. Dressing so unprofessionally doesn't necessarily reflect poor care, but it isn't suggestive of good care either. It's an indicator of feeling entitled, holding yourself to a different standard than you hold your staff to (they were all dressed professionally), and it also equates to some level of disrespect for customers whether conscious or not. It was Friday so I'll discount for it being a casual Friday, but it was really a bit much. Yeah, so like I said, I'm disappointed with Mann and it's due to the doctor's approach. I left a small time OD who seemed a bit spent and no longer able to do the work well, to come to a more current place, did all my research I thought I needed to, and it just wasn't what I shopped for.
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    Steve Young Via Facebook - South Austin Location
    4 years ago
    The staff here a brilliant, so helpful and friendly. The procedure was pain free and over in a flash (pardon the pun)
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    Gary Schwantz Via Google My Business - Humble - S. Memorial
    4 years ago
    Considerate, prompt appointment and check-up.
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    Del Delco Via Google My Business - Katy Location
    4 years ago
    The employees and staff have always been friendly and helpful.
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    https://www.manneye.com/
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