Mann Eye Institute

Really disappointed in this place. Went for the first time and was encouraged to change the brand of contact lenses that I used to a much more expensive daily version which cost $200 every 90 days. Over the 90 days I have not enjoyed this lens and my vision is not as clear as it used to be so now that I am due to purchase more contacts, I called to see if they could either switch me back to my old lens or give me a sample of another daily lens brand. I was told that my prescription had already been "finalized" and I could not get a different brand. When I expressed confusion about that because I've never had that experience with other optometry places she then said I could come in and pay to see the doctor again and then they would allow me to change my lens. I think that is completely ridiculous. When I've already paid to see you for an eye exam (which I might add I had to wait over an hour past my appointment because you were double booked) and you switch the brand of contacts I use, you should work with me if I am having trouble in the lens. She said its because its been over 45 days. Well, when you sell me a 90 day supply of lenses, of course its more than 45 days. At a cost of $200, I had to use up the box before making a switch. I guess I will be finding myself another eye doctor that can better help me without constantly charging me.

John Bailey Via Google My Business - Cleveland Office

6 years ago

Since I took the chance to try this location I have been nothing but impressed with the professionalism of the staff and doctors and the hastle free expertise of the technician doing repairs. Somehow I broke a pair of "unbreakable" glasses, yet without hesitation, they swapped my lenses into a doner pair of frames and ordered my replacement frames. Broken underwire...15 minutes on an emergency pop in. Rarely do I ever give a review of establishments, but after all my glasses woes I still walk into and out of this location feeling like I matter to them as a customer. It is sometimes cold in the waiting area so bring a sweater if you are cold natured.