Mann Eye Institute

The actual scheduling of the eye doctor appointment was easy, but the customer service for my contact lenses prescription was terrible. On numerous occasions, I left voicemails with customer service so that I could get my prescription and order my contacts, but no one ever returned my calls. Long hold times, with transfers and no explanations were also incredibly frustrating. Im very disappointed with my experience. I was considering getting LASIK done at Mann Eye, but now Im not so sure if I trust them with this because of how poorly I was treated by customer service.

Laurie Ginsel Via Google My Business - North Austin Location

3 years ago

It is very hard to get through to someone on the phone, no one answers, too many options to choose & not enough of the correct options. There doesn't seem to be enough communication between the staff which trickles down to the patient. "The right hand doesn't always know what the left hand is doing." Patients need to know who their advocate is so if a question comes up, we would know who to call instead we get lost in the phone system & then rarely get a return call.