Mann Eye Institute

4.7

11671 reviews

10392

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Jim Mullan Via Google My Business - Spring Location

7 years ago

Mary M. Via Yelp - South Austin Location

7 years ago

I had a great experience at Mann Eye Institute. The whole staff is friendly and nice. Dr. Luke Barker did my Lasik surgery and he was wonderful. He was calming, professional, and friendly. I thought I would be much more nervous, but it goes very fast and quick and I felt like a valued customer the whole time. I really appreciate the way they treated met! I recommend this place to anyone for your eye care needs.

Lara L. Via Yelp - Fannin Location

7 years ago

I initially went for a lasik consultation because of the good reviews. To my surprise, this was by far probably the worst lasik consultation I went to. From the moment I walked in, not one single staff member seemed inviting. I felt rushed from the moment I filled out the new patient paperwork (even though I showed up early) to scheduling an appointment. Front desk: the receptionist asked for my ID and gave me a clip board to fill out new patient information. When I went back to give her the paperwork, she handed me my ID, never looked at me or said anything, then she walked away. How was I supposed to know that was all she needed? She could at least have told me to take a seat, or the dr will be with me soon, but nothing.. I waited 27 minutes past my appointment time to be seen. Eye testing: There are several machines, you are taken to, to get a measurement of your eye, but after every one, the medial assistant girl would say ok..next and walk to the other one. I had to put my glasses back on, get my purse, walk over, and she looked annoyed that she was waiting for me. Next, I went to a waiting room where I waited approx 10 mins for someone to call me back for my full eye exam. Yes, that's right, dilation and everything. After my eye exam, I went back to the waiting room for another 15 minutes for the dilation drops to set in. Then, I went back to talk to another dr to tell me I was a good candidate, she proceeded to ask "do you have any questions about the procedure?" Even though at this point, no one has gone over the procedure with me. Umm, yes I am not ready to make a big decision like this without asking questions when you did not go over the procedure. After I told her yes, everything, she looked confused as why I would say that. Shortly after, Dr. Paul Mann came in and spent less than 5 mins going over the procedure with me. Finally, I was sent to a consultant who seemed like a pushy sales person just to get me to schedule an appointment and leave. All in all, I felt rushed, not comfortable with anyone. I feel as if the employees there just want to get you in an out and don't truly care about your experience.

June Little Via Google My Business - Fannin Location

7 years ago

gREAT

Dalphene B. Via Yelp - Humble - S. Memorial

7 years ago

The staff were all extremely helpful and courteous. I cannot recommend Dr K highly enough. He went out of his way to accommodate a request we made. Our family has been patients for over 30 years and we have been consistently pleased.