Mann Eye Institute

4.7

11606 reviews

10333

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Barney Corbin Via Google My Business - Livingston Location

2 years ago

Went to Mann Eye to have Cataracts removed from my left.But what I received is the run around from the Doctor who wanted work on my right eye. I did not want my right eye touched. I've never had such a waste of my time now I am getting a bill for the run around. I will never go back and this doctor needs to go customer service school.

Kevin Lawson Via Google My Business - Baytown Location

2 years ago

Very short wait times. Everyone very nice; OD was very thorough explaining everything she was doing and the results of her testing. Most important, I never felt like I was being 'hard sold' on anything.

Monique Z. Via Yelp - North Austin Location

2 years ago

Overall I do like Dr. Beavers and the medical assistant and staff here. However the wait for my appointment was one of the worst I've had in a while. I arrived on time and I still had to wait a full 45 minutes in the waiting room until they called me back to the exam room. After the first half hour, when I started seeing people who arrived after I did being called back before me, I went to ask the front desk what was going on, and they told me it would just be a few minutes more and that I'd be next. 10-15 minutes later and I still hadn't been called, and I saw more people called back who had arrived after I did, so I went back feeling frustrated and explained that I had to go back to work and didn't have unlimited time to wait for them to start my appointment. At that point they went to check on my status and said that I'd be called back by the medical assistant who would start my exam, and she did come a few moments later. However, I suspect that if I hadn't asked them what was going on I very well could have waited an hour. I understand sometimes that things get backed up, and that there are several doctors in this office, however I think it's unreasonable that the front desk didn't communicate any delay when I was checking in. If they're running nearly an hour behind, the front desk should have told me that there would be a longer wait when I arrived. I shouldn't have to sit, and sit, and wait and find out for myself that they're running so far behind. The front desk was friendly but didn't seem to have any regard for my time or others, as I saw other people who were waiting for quite a while.Once the exam started everything went well and the exam was thorough, and they were patient in answering my questions, but the wait to get there, and the way in which that was handled, needs some work. Since they gave me this information on the feedback card, my front desk team was mallory and Kiara, and the scribe and doctor were Alexandra and Dr. Beavers.

Lilli Via Google My Business - Baytown Location

2 years ago

The doctor is super sweet. We love her. The staff is friendly. The only thing I dont like is that they dont have the best selection of eyewear. Its blah.