Mann Eye Institute

4.7

11689 reviews

10410

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Meagan R. Via Yelp - Houston Medical Center

10 years ago

I have been going to the same optometrist in College Station since I was 8 years old but since I moved to the Houston area, I had to find a new eye doctor. I chose this office for the location because it is so close to my work. I just needed new glasses since I was fully stocked on contacts. When I first walked in, I couldn't help but notice that the waiting area is very nice - a huge plus! If they take care of their office space, they must also take care of their patients right? After a short wait, I was taken to a room to be examined by a technician. I took out my contacts and she did several quick tests, but without really explaining anything to me and then put several drops in my eyes, again without giving me any explanation of what they were for and what side effects I would feel. I felt uneasy not knowing what was going on and feeling like I was on a conveyor belt and not feeling like a patient. They put me back in the waiting room without my contacts and told me my pupils were dilating and that I would have to wait for the doctor. So now I'm nearly blind. At this point, I am getting irritated because I have never had my pupils dilated and never needed to in the 15 years that I've been getting contacts. I had to go back to work after this appointment and needed to be able to see what I was doing. In a full waiting room, I hear someone call my name but I can't see where they are. The doctor finally had to walk over to me waving so that I could see her. How embarrassing - a young woman (23) blind as a bat because they took my contacts and dilated my pupils. When I finally start talking to the doctor, Dr. Jhaver, she was immediately irritated that I couldn't remember my brand of contacts (even though I'm only here for glasses, which I repeated several times). When I told her that my mom, has always ordered my contacts for me (because she orders hers at the same time), she said that "I was old enough and I needed to grow up sometime". Saying that to someone who lived on her own at 17 and graduated college at 20 is ignorant and very unprofessional. I remained polite and quiet, although several times I noticed her rolling her eyes at me. Maybe she thought I couldn't see her but, at this point, I finally had my contacts back in and could see her, despite my pupils still being dilated. By the end of the appointment, I was so frustrated and I was just ready to look at some frames, which is why I made the appointment in the first place. Unfortunately my pupils were still dilated and I couldn't see my reflection very well. It's a disorienting feeling. And, conveniently enough, I also couldn't see the price tags and had to rely on the "stylist" to "help" me pick out a very pricey pair of glasses that I'm not even sure I liked because I could not see. I considered just paying for the appointment and fighting to get my glasses elsewhere but I'm pretty sure they weren't going to allow me to leave with a prescription since it was a "hard sell" environment. I threw in the towel, forked over my credit card and dreaded that I would have to come back in 2 weeks to pick up the glasses. Walking back to my office was scary, since I was having trouble seeing and I have to go in and out of traffic and cross paths with the train rails. You should be letting your patients know these about these effects BEFORE the appointment or at the very least before you put the drops in. Being in the medical center, I expected top notch patient care. It's very sad that my hole in the wall optometrist in my hometown offered FAR superior care than this high-rise "prestigious" office in the medical center. My other optometrist ALWAYS explained to me what he was doing. He never chastised me and understood any time I had concerns or questions. Next time I need a prescription, I'll make the 2 hour drive back to College Station, meet some old friends, and not feel like I was taken advantage of by a "doctor" who should be helping me, especially if you are going to charge me and arm and a leg for your service.