Mann Eye Institute
4.7
11689 reviews
4.7
11689 reviews
  • 5
    10410
  • 4
    514
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    142
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    101
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    Yelp
    Star R. Via Yelp - North Austin Location
    10 years ago
    I'm asking myself how difficult can it be to provide good customer service during an eye exam? Well apparently it is pretty darn difficult if you are part of the MEI crew.<br><br>After completing a 4 page health history I was told that I may have additional fees if the doctor filed my claim as a medical rather than eye exam. Why would someone bill my eye exam under medical if I'm only there for an updated eyeglass prescription?<br><br>I was escorted to the back by Connie, (who conducted 98% of my exam). She explained that they do no use "the puff" during their exams. My response, oh the puff to test for glaucoma? No response. So you don't test for glaucoma? (Obviously irritated, she responded) We do test for it, we just don't use the puff. Oh, so what do you use? No response. Period. Am I the only one who finds this outrageously rude?<br><br>Next I'm brought into another room. Connie asked if I would like an exam for contacts as well. I say, I may be interested it depends on the additional costs. No response. No let me look into it for you or I'll have the receptionist check, NOTHING. <br><br>Next she puts drops in my eyes and states they are numbing drops. I'm thinking why am I getting numbing drops when I'm just here for an updated prescription for glasses?! I asked Connie why she had placed numbing drops in my eyes and she reluctantly explained for the glaucoma test. OK , so you don't use a puff to test for glaucoma because according to you it is outdated, but now the procedure you use is so invasive it requires numbing drops? O.K. go AHEAD. She later adds the numbing drops were also to reduce the pain from having my eyes dilated. So now I'm getting my eyes dilated?! I ask how long the dilation would last and was told up to 6 hours, well I had not planned to have my vision disturbed for 6 hours so I declined, except the numbing drops were already in my eyes so too bad for me.<br><br>Finally the doctor arrived and spent all of 3 minutes with me. During my 3 minute session with the doctor, the receptionist burst into the room stating the insurance card I gave her was invalid and that I did not have insurance. I explained to her that I did in fact have insurance and offered to call the company to verify. She says, "No, no someone is already looking into it, I just wanted to give you a heads up." You just wanted to give me a heads up on what?! That you don't know what you're doing? <br><br>After, the exam ordeal I check out at the front desk and now the receptionist is telling me I have insurance, but can't use it because it's been used before. <br>My response: This is my first time using this insurance, I haven't seen any other doctor.<br>Her response: So what doctor DID you see?<br>My response: I just explained to you that I have not seen another doctor, I have not used this insurance card before.<br><br>At this point I call my insurance company and while on hold the receptionist is able to sort everything out, and informs me all is good and she will take my $10 co-pay. Really. I would not recommend
    Google My Business
    Jillian Moller Via Google My Business - Katy Location
    10 years ago
    I have been interested in having Lasik for quite some time. When I discovered that one of my students, Tina Doring, works for Mann Eye Institue, I was eager to learn more and set up a consultation.My Lasik was quickly scheduled. I wasn't nervous until immediately before it began. But Dr. Wright and Tina were so patient and gentle during the procedure. They talked me through each step, and before I knew it, it was done. The following day, I had 20/20 vision!Words cannot express what an incredible experience I have had! I jokingly told them that they are going to spoil me for all other doctors. I was treated like royalty - their customer service was top notch.I highly recommend Mann Eye Institute for all of your eye care needs.
    Google My Business
    Julie O'Neal Via Google My Business - Katy Location
    10 years ago
    My LASIK experience was amazing! Dr. Wright talked me through every step while in the laser suite and made me feel so comfortable! The whole procedure took less than 10 minutes and the only discomfort I felt was when they pulled the tape off my eyelashes!! I even feel more comforted sleeping in the eye shields; they truly don't bother me at all!!Ashley Hassen has kept in touch with me for the last year and a half (since I first considered LASIK) to make sure I was kept up to date with the latest special offers and improvements in the procedure. She worked like mad to make sure I could get my procedure and pre and post ops scheduled at times that would not interfere with my work schedule. It is quite obvious that she cares about each and every patient who considers LASIK and shares in the excitement with each person who chooses the procedure.I would recommend Dr. Morello, Dr. Wright, Ashley, and the Mann Eye Institute to anyone looking to improve their vision for life, whether through vision correction surgery, or those just looking for a new ophthalmologist!
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    Crystal Davis Via Facebook - South Austin Location
    10 years ago
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    Srymom Neth Via Facebook - South Austin Location
    10 years ago
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