Mann Eye Institute

4.7

11669 reviews

10390

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Steven V. Via Yelp - North Austin Location

1 year ago

Mann Eye Institute has done a terrible job with my vision. 4 LASIK procedures (3 on left, 2 on the right) and 1 year and 10 months later, my left eye is now left with a painful 'balance' and 'focus' problem. The left eye has a problem where it feels really dry despite me putting in eye drops/lubrication which is producing a foggy-like view coming out of that eye.They don't have a single explanation as to why I am having complications with the procedure, all they've told me is that I am part of the 3% of people that this happens to. They don't have a solution for the 3% aside from more surgery. After it became quite evident that the enhancement procedures were not effective, the only thing they kept telling me over and over was, "give it time and continue to use the eye drops."They give you the paper work where you sign away your rights on THE DAY OF SURGERY, not prior so you can carefully review what it says.When I called to request my money back due to the horrific experience, I was told the manager would be calling me. I had a voice-mail from Hailey to call back to discuss the problem. When I was able to talk to her over the phone, I explained to her the complications and symptoms I've had and requested my money back. She was very rude, did not care what I had to say, and pretty much shoved the contract in my face and said, "we don't do refunds, it's in the contract and I can show it to you." Not even the slightest sign of empathy.I have made a terrible mistake in getting LASIK at Mann Eye Institute; they are an institution like any other who prioritizes profits over patients and do not stand behind their work. If you plan on getting LASIK, STAY AWAY from Mann Eye Institute - if things go south, they have nothing for you.

Holly Lilley Via Google My Business - Houston Medical Center

1 year ago

Holly Lilley Via Google My Business - Fannin Location

1 year ago

Robert McKim Via Google My Business - North Austin Location

2 years ago

saywhut Via Google My Business - South Austin Location

2 years ago

Mann Eye Institute has done a terrible job with my vision. 4 LASIK procedures (3 on left, 2 on the right) and 1 year and 10 months later, my left eye is now left with a painful 'balance' and focus problem. The left eye has a problem where it feels really dry despite me putting in eye drops/lubrication which is producing a foggy-like view coming out of that eye.They dont have a single explanation as to why I am having complications with the procedure, all theyve told me is that I am part of the 3% of people that this happens to. They dont have a solution for the 3% aside from more surgery. After it became quite evident that the enhancement procedures were not effective, the only thing they kept telling me over and over was, give it time and continue to use the eye drops.They give you the paper work where you sign away your rights on THE DAY OF SURGERY, not prior so you can carefully review what it says.When I called to request my money back due to the horrific experience, I was told the manager would be calling me. I had a voice-mail from Hailey to call back to discuss the problem. When I was able to talk to her over the phone, I explained to her the complications and symptoms Ive had and requested my money back. She was very rude, did not care what I had to say, and pretty much shoved the contract in my face and said, we dont do refunds, its in the contract and I can show it to you. Not even the slightest sign of empathy.I have made a terrible mistake in getting LASIK at Mann Eye Institute; they are an institution like any other who prioritizes profits over patients and do not stand behind their work. If you plan on getting LASIK, STAY AWAY from Mann Eye Institute if things go south, they have nothing for you.