Mann Eye Institute
4.7
11689 reviews
4.7
11689 reviews
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    Jerry R. Smith Via Facebook - South Austin Location
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    Jerry R. Smith Via Facebook - South Austin Location
    Horrible words cannot describe how bad my experience was BEWARE!!!
    Yelp
    Jerry S. Via Yelp - Katy Location
    i went in for a "free consultation" to determine if i was a candidate for Lasik and what a complete disappointment. i thought i had chosen a group of professional doctors with a great reputation... not so much, the exam was performed and a trial pair of contacts were given to "try out" how the modified vision would be, as i am nearsighted and over 40 so i have distance and up close vision issues. i was told someone would contact me in a few days to see how i liked the modified vision and we would proceed from there. well that was over a week and a half ago an no contact from the clinic. i called the clinic to find out what is going on and was met with a very defensive staff, after being put on hold several times i then learned my insurance had been billed for an eye exam, which explains the co-pay i was asked to pay (and was told it was "customary") well now I am out of my annal eye exam and still no contacts i was told they would have to check with the Dr. to see if she was going to release contacts for me (funny i have been wearing contacts for over 30 years). I have just booked an appointment with my eye doctor whom i trust with my sight (which i will now have to pay for out of pocket as Mann Eye has billed my insurance for a "free Consultation")and who does not resort to "shady" business practices to lure customers in the door with offers of free consultations only to bill their insurance for an exam. When i spoke to the person in charge of customer service i was told it was my fault because i paid the co pay!! i did inquire what the charge was for and was told "customary" not that i was being charged for a full eye exam. I have contested the charge with my insurance company and will file a complaint with the BBB as well as any other professional organizations or regulatory agencies, and rest assured i will share this experience with everyone i know and caution them to Stay Away from Mann Eye.<br><br>Very Disappointed
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    Shelbi Rae Via Facebook - South Austin Location
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    Jose Gomrz Via Facebook - South Austin Location
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