Mann Eye Institute
4.7
11671 reviews
4.7
11671 reviews
  • 5
    10392
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    514
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    142
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    101
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    Google My Business
    Mirna Zarate Via Google My Business - Humble - Deerbrook
    6 years ago
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    Judy Carter Via Google My Business - Sugar Land Location
    6 years ago
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    Carla Marie Williams Via Google My Business - Fannin Location
    6 years ago
    The cookies and coffee in the waiting room is nice but I don't think this is worth it anymore. To know that your patients are paying $16 for parking, I think the staff needs to be a little more thorough. The first time I came I told them I wanted to do the exam included with my insurance- I paid $150 extra and they said it's because I wanted contacts and they had to do a full exam of my contacts and everything. Okay, I understand that services cost- I would've just liked to know, "what you are doing on this second part of your exam is not covered in your plan and it's going to be 3 electric bills more- is that okay with you?" To me that's real service and I've been in service oriented roles all my life. I stomached it though and just settled with, "I didn't understand all that was going on, the costs and everything involved this time." The next time I went in for an exam- I made it clear, over the phone, when I arrived at the front desk and right before they took me into the doctor's office, "I ONLY want the glasses prescription right now and the exam included in my insurance coverage." The doctor told me: I'm going to pay an extra $65 because I would need her prescription to order more contacts, so I'm really killing 2 birds in one stone. I would've had to come back again to get the contact prescription. However, I have enough contacts to last me for awhile right now- it's up to me to decide when I want to order contacts and to come in again in the spring. When they're doing all these things with your eyes- there's no way to tell whether it's for glasses or contacts or what kind of prescription they're writing. That's why I made it clear THREE TIMES- I'm only here this time for my glasses prescription (I honestly want to go without contacts for awhile)- I only want that exam covered by my insurance which includes the glasses prescription.Additionally, before seeing the doctor, you have to wait a good 40 minutes (honestly). This has been a consistent thing when they take you to that 2nd waiting room area, I try to forgive it b/c I end up 10-15 min late circling those garages 20 min for parking . The waiting room is nice, the doc and techinician is nice but I'm going to try my husband's place next time- he's never had ANY of these issues, the parking is free and he says he hasn't had to wait more than 10 or 15 min. for any part of his exam.
    Google My Business
    C. Marie Williams Via Google My Business - Houston Medical Center
    6 years ago
    The cookies and coffee in the waiting room is nice but I don't think this is worth it anymore. To know that your patients are paying $16 for parking, I think the staff needs to be a little more thorough. The first time I came I told them I wanted to do the exam included with my insurance- I paid $150 extra and they said it's because I wanted contacts and they had to do a full exam of my contacts and everything. Okay, I understand that services cost- I would've just liked to know, "what you are doing on this second part of your exam is not covered in your plan and it's going to be 3 electric bills more- is that okay with you?" To me that's real service and I've been in service oriented roles all my life. I stomached it though and just settled with, "I didn't understand all that was going on, the costs and everything involved this time." The next time I went in for an exam- I made it clear, over the phone, when I arrived at the front desk and right before they took me into the doctor's office, "I ONLY want the glasses prescription right now and the exam included in my insurance coverage." The doctor told me: I'm going to pay an extra $65 because I would need her prescription to order more contacts, so I'm really killing 2 birds in one stone. I would've had to come back again to get the contact prescription. However, I have enough contacts to last me for awhile right now- it's up to me to decide when I want to order contacts and to come in again in the spring. When they're doing all these things with your eyes- there's no way to tell whether it's for glasses or contacts or what kind of prescription they're writing. That's why I made it clear THREE TIMES- I'm only here this time for my glasses prescription (I honestly want to go without contacts for awhile)- I only want that exam covered by my insurance which includes the glasses prescription.Additionally, before seeing the doctor, you have to wait a good 40 minutes (honestly). This has been a consistent thing when they take you to that 2nd waiting room area, I try to forgive it b/c I end up 10-15 min late circling those garages 20 min for parking . The waiting room is nice, the doc and techinician is nice but I'm going to try my husband's place next time- he's never had ANY of these issues, the parking is free and he says he hasn't had to wait more than 10 or 15 min. for any part of his exam.
    Yelp
    Shantina L. Via Yelp - Webster Location
    6 years ago
    I enjoyed my visited. I walked in and was seen within 5 minutes of me been there. I got my exam and picked my glasses within one hour. The only thing I don't like but can deal with is the wait time for my glasses. But I have already told my friends to go and check them out. Thanks for everything Mann Eye 2 Webster, TX.
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