Mann Eye Institute

4.7

11669 reviews

10390

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Ozlem Adra Via Google My Business - Fannin Location

2 years ago

This review is for the management, and not the doctors. The doctor I got to see one year out of three was good. The management however messed up my appointments two years in a row now. Both times, they kept sending me reminders to make an appointment, and then confirmations of my appointments to each time, when I did show up, make me wait 3 plus hours and not be seen at all. Two years in a row now I returned home without getting to see the doctor with whom I made an appointment with months ahead of time. Both times the managers apologized profusely for their shortcoming but clearly are making no improvements. First time I thought it was a one off, but it was worse the second year. So with that, I am changing my eye care provider. I am very frustrated for having wasted hours of my life at this place.UPDATE: Despite the terrible experience with management, we decided to go back because the doctor is great. This time, we were both able to see the doctor with only a 45 minute delay. It still took us about 2.5 hours to be done, with all the waiting in between. And they did not give us our prescriptions because they were not ready. It took 5 phone calls (each took a long while) to the office to finally get them to send the prescriptions to us. And each time, the person on the phone hung up on me when we were finished, without responding to Thank yous or Have a nice days :) And when in the end I asked for tracking for the prescription, because it had been days since they said they were mailed out, they said they do not have tracking and I am welcome to go to the local offices such as USPS and Fedex and see if they have them. Sheryl on the phone said she can't tell which service was used. And I am not making any of this up, it would sound so unreal if I were :)

Kay Pfeiffer Via Google My Business - Humble - S. Memorial

2 years ago

Been going here for about 25 years. Always very nice and very competent. Dr K is awesome

Mubeen S. Via Yelp - Fannin Location

2 years ago

Here is no care for Asian people. Doctor Mann did not see but an Optometrist only.They put some medicine into my eyes for dialation but did not provide black glasses when I left the institute in huge sunlight. I got blured vision and even after four hours, still suffering from same.Will never recommend to choose this place for your eyes check up OR any treatmen.It is the worst place.

Yedidi N. Via Yelp - North Austin Location

2 years ago

I got my Lasik surgery done in 2018 for 20/15 correction and doctors never told me that this surgery doesn't guarantee the stable vision. While I went for annual checkup in December 2021, doctor said everything is perfect and prescribed lenses... When I want to talk to Doc, he is busy with his next appointment :(. I waited for some time and there is no symptom of meeting the doc, I returned to home. I called for follow-up and I received a call back and they explained that the sight is not guaranteed with the surgery. Because they screwed up the eye with inappropriate surgery, I ordered glasses as this was hindering my eye-sight during driving. I asked for Crizal lens and the front desk person was more interested on the amount and purchase and never cared about my questions. He always limited himself to the marketing and money and never bothered to answer my questions. This guy charged me with $156.96 on 02/01/2022 and shared me a consolidated bill. When I asked for detailing of this bill, he never responded back. On 02/10/2022 I picked up the glasses and I found that the glasses were very cheap glasses and not the one I asked for (Crizal glasses). When I raised my concern to the lobby team, they told I will receive a call from the office on 02/11/2022 and I never received any call from this office.Mann Eye clinic seems to spin off money like anything without caring of the customer issues and for them only money and only money. This is horrible treatment