Mann Eye Institute

4.7

11585 reviews

10313

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Patricia Dodd Via Google My Business - Katy Location

2 years ago

Mann Eye Institute is very client-centric, organized and efficient. The staff are very courteous, helpful and friendly. I met with Kristy this morning for a pre-op exam and she was great!

Hope D. Via Yelp - North Austin Location

2 years ago

Vuity is a life saver for those of us who are far sided and have trouble reading what's right in front of her. It's new to the market & available at Mann Eye Institute. When I found out about Vuity I made a same day appointment with Dr. Beavers at Mann Eye Institute. He checked my vision and determined I was a candidate. Needless to say, I hightailed it to People's RX to pick it up. Finally I'll be able to read the writing on the wall. You will too!-Hope Dudley

Patsy Strange Via Google My Business - Humble - S. Memorial

2 years ago

Sylvia Huerta Via Google My Business - North Austin Location

2 years ago

My mother had an appointment scheduled for 1/11/22 and I had received a call from one of their receptionist and she asked me for my mothers updated insurance card. I was at work at the time and this was approximately 4:15 pm on 1/10/22, I told her that I was not able to get her the information untill later today. She proceeded to tell me that they closed at 5 pm and if I do not get her the info then she would have to cancel the appointment. She was extremely passive aggressive when telling me this. My mother was there less than 2 weeks ago and we gave all the information then. I asked if she could give the information at the time of the appointment and the receptionist said no again that she would need to cancel. At this point I was extremely upset because I had already requested the times off and postpone an extremely large project at work to take my mom to these appointments. I began to ask her why didnt they try to obtain the information before hand and she continued with that she needed the information because its a new year. She ended the call by asking me if it was better if they contacted my mother first and I said yes because I was not able to be home on time but she never called. If I could give 0 stars I would, for the piss poor organization and lack of customer service.

Rod V. Via Yelp - North Austin Location

2 years ago

My name is Rodrigo and I'm a health professional/doctor that works in a detailed near vision environment. I made sure to explain this to my ophthalmologist, which I won't name since this review is for the business overall.He told me he thought the best for me was to do a blended vision set up in case I underwent surgery.I had lasik surgery at Mann eye about a year ago, and the procedure went well. It's an expensive procedure that is done fast in less than 15 min, although the preparation for that takes an hour or so.I had to extreme improvement in my far vision, but my work half arm distance vision was severely impaired by the surgery, to a point I lost detailed coordination for work. I came back to Mann eye to report this and the doctor quickly mentioned I needed time and some reading glasses and gave me the same prescription for both eyes without any refraction test,which I thought was strange since I had blended vision, which could require a different prescription for each eye for better near vision.The glasses were made, and they were expensive transition lenses. For me to be able to work with these glasses I noticed that I had to rotate my head to one side to maybe bias one eye or make the vision go through a larger path in the lens. Professionally this was a huge inconvenience. I reported this and the front desk made new glasses. Again, did not help. IDespite all the issues and me being an unhappy patient and communicating this, since my work vision significantly worsened after my surgery to the point I can't do detailed work, I was told to wait. After a year my near vision is still terrible and I can't even use the glasses I paid over 600 for since they actually make it worse for me to work. I set up a new appointment with much difficulty since the schedule is very busy and I'm also a doctor myself. I came and arrived 20 min late because of an accident on the way (not mine) in traffic just to be told that I the policy is 15 minutes after waiting over a month to be able to come to an appointment to fix something that should have already been fixed. I live downtown and this office is al the way north. They didn't have availability for the office near me.Although I understand it's a fair policy and things happen, when you make a patient so unhappy with the results because your work has not been done to the best it could, and don't have availability, I think that you should make an exception, especially when there are 40 min left and what needs to be done is likely just an eyeglass refraction exam. This is healthcare, not the military. And my time is as valuable as this doctor's. If the office weren't at fault several times with the lack of success in the overall outcome, I wouldn't blame them for the way this was handled.She wanted to make another appointment but for me it's so difficult to replan my schedule to match their availability that I'd rather go to an office that actually cares about keeping their patients happy and listening and acting on their concerns, especially after multiple failures. Your patients time is as important as yours. And sometimes it takes one doctor to know when another is not being fair. I also have patients to see, and I lost actual significant income making this appointment.It's sad that I had to write a review for people to try to reach out. At the front desk, all I got was contempt and zero understanding. Beware.