Mann Eye Institute
4.7
11671 reviews
4.7
11671 reviews
  • 5
  • 4
  • 3
  • 2
  • 1
  • Sort By:
    Facebook
    Janice Whitworth Via Facebook - South Austin Location
    I got my glasses, 2 pair, from Mann and , I have had nothing but trouble getting them in at the start. My insurance person had to call and get them to bill me correctly for the glasses, Which after that they owed me money, which took another 30 days. I have one blind eye. I did not want any prescription on that eye. when the order came in (which took over 2 weeks) they had the rx on the lens, for the bad eye. I asked them to please send them back. which they did and let me keep both of the 2 pairs I bought, till the new lens came in. which was another 2 and half weeks.Fine, they came in and switched the lens to the frames that I had been wearing. but then when they got scratched, 6 mths later, I went to the store to use my warranty on them, I was made to wait over an hour before I got waited on. After waiting 7 days from showing them the scratches on the lens, now; they said they had to send in my frames in to get the lens redone. I do not have back up pairs. I also have warranties on the frames and lens. But they will not just order a replacement set of glasses for each pair, with out sending in these two pair which I need. One set is for the computer and one set is for driving and reading. Since I am in warranty I do not see where they can't order 2 new sets of glasses and I will give them these two sets when they come in. the girl keeps saying its the labs fault and she has to check with the lab. When at the start of my buying the pairs of glasses they let me keep the sets while the new lens came in. Not very good customer service at that office. I highly do not recommend that office, in Baytown.
    Google My Business
    Brandon Jeffreys Via Google My Business - Copperfield Location
    I had a great visit today at mann eye in copperfield !Myra and Melissa were hilarious ! Such a welcoming enviorment :) Myra help me get two pairs of glasses for a decent deal #HSA While pretending to care about my personal life she really made my first experiance here at mann eye well worth it ! I will deff be coming back next year !
    Google My Business
    Maureen Lake Via Google My Business - Katy Location
    Google My Business
    Lyle O'Leary Via Google My Business - Fannin Location
    I had a Refractive Lensectomy on March 9, 2020, on both eyes. It was my first ever surgery and was probably the best doctor experience I have ever had. To sum it up in one sentence it would be It was better than a good day at the dentist! The surgeon was Dr. Mike Mann and hes done this surgery thousands and thousands of times so I knew going in that my doctor absolutely knew what he was doing. Heres what I didnt know was coming and FAR exceeded expectations 1) I got a phone call from Dr. Mann the night before to see if I was all ready and if I had any questions (Outstanding); 2) I got to the surgery center the next day and was welcomed by the receptionist who was very polite and took care of all of the check-in stuff and payment; 3) The professionals in the pre-procedure room were all fantastic with doing their job and reassuring me that this was the best place to have this surgery done; 4) In the operating room, it was cool so they put a blanket over me and then the procedure began with Dr. Mike reciting a prayer to Almighty God imploring his help with the surgery (Outstanding!) and he kept in touch with me every step of the way describing what was going on and how much time was remaining (again, Outstanding!); At some point during the procedure for the first eye, even though I was given two valiums, one of the staff present must have noticed I was tense - she took my hand and reassuringly held it for the rest of the procedure (again, Outstanding and what a nice thing to do!). So, a huge THANK YOU to Brandy, Monica P., Amanda, Kelli, Amber, Monica, Alex V., Mary and of course Dr. Mike Mann. AND to the person who phoned me that evening to see how I was doing!Lastly, there are many places to have this procedure done, but the difference maker is the service you get when you arrive for your appointment until you leave for home - Absolutely Outstanding! To end my review I will simply say...Im a very happy boy!
    Google My Business
    Sarah Wilson Via Google My Business - Sugar Land Location
    << < 1592 1593 1594 1595 1596 > >>
    +1(180) 069-8474