Mann Eye Institute
4.7
11380 reviews
4.7
11380 reviews
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    Yelp
    Chas J. Via Yelp - Fannin Location
    They do not answer your questions via the Patient Portal. After my first visit, I had concerns about medications. Called the office and only get the call center. Left messages for call back. Even gave the call center my questions. I wrote an email on the Patient Portal as well. Hoping that the doctor or assistants will reply via the portal like my family doctor. End of day, I called once more. I was assured someone would call me before end of day..guess what..nope. Called Monday (after a whole weekend of worry) and finally got a call back. 2nd visit..Have concerns about expensive procedure that was recommended. Wrote email on patient portal about concerns and requesting answers. Again no reply.. very hard to get answers. Very worried about doing the procedure and then not able to get hold of doctor if I have issues after procedure. Does the doctors and assistants not review patient portals ? What is the point of the patient portal..
    Google My Business
    Leslie Scouras Via Google My Business - North Austin Location
    Dr. Tremblay and the other staff at Mann Eye were great and my cataract surgery was flawless. Less than jazzed so far with the optometrist/services so far and have not been satisfied yet with my new glasses or the process for getting them.
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    Donna Urban Via Google My Business - Fannin Location
    I have been a patient at Mann over 10 years, have recommended family members and friends and have always been pleased. However, last Wednesday I had an awful experience. First, I was not told the elevator was out. I am 67 and have great difficulty taking stairs. I arrived 15 minutes before my scheduled appointment. Once In the waiting room 5 other patients were called back before me. Two patients called while i was still waiting even came to check out before I was called back.. I was going to walk out after waiting 45 minutes but was called in at 43 minutes. I had a field test. My technician was in training so the examination prior to the doctor took an hour, totally unacceptable. My husband was waiting in the car in the parking lot. I was in the office over 2 hours. I was not happy and to think I had to go down the stairs only made it worse.
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    Oscar Merino Via Google My Business - Katy Location
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    Larry Smith Via Google My Business - Humble - S. Memorial
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