Mann Eye Institute

4.7

11671 reviews

10392

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KG K. Via Yelp - Katy Location

5 years ago

I'm really dissapointed of this place and had a bad first customer experience. I chose this place because of the positive reviews, not sure if they are fake. I originally made an appointment to see an Ophthalmologists for my symptom and the phone operator that i spoke to on 12-3-18 at 12:39PM even confirm I will need to see a Ophthalmologist NOT a optmetrist. After the exam, I found out that I wasn't seen by a Ophthalmologist, he was optometrist. To top it off, He had to refer me to a Ophthalmologist because he couldn't properly diagnose my symptoms. Another issue is I had to pay out a big amount of copay. This could have been prevented, save me money and time if I would have seen directly with a Ophthalmologist. Now I have to make another appointment with another Ophthalmologists and take off another day at work and not get paid. . I called and made a complaint to the office manager but he didn't seem to care about it. To provide good customer service, he could have done is reimburse me for my copay that I paid since there was an error made. I'm really dissaponinted of this place and do NOT recommend .

Tianna Rivers Via Google My Business - Humble - Deerbrook

5 years ago

I've never experienced a very thourough eye exam. Dr. Gallia is very knowledgeable, She knows exactly what she is talking about, very caring and patient. Her staff is also very knowledgeable and caring.. She is great.

Gail H. Via Yelp - South Austin Location

5 years ago

I had cataract surgery (standard manual) done on both eyes by Dr. Barker. If I were only evaluating Dr Barker & his skills & personality I would have given 5 stars. Perhaps for the staff I'd have given 5 stars for their politeness and professionalism. But the processes that underly everything at Mann brought them down to 3 stars. I'll start at the beginning. My eye dr recommended Dr Barker. I looked up reviews and decided to use him so I scheduled my appointment at the south office on Via Fortuna. When I scheduled the appointment they suggested that I allow 2-3 hours and bring someone with me because the information could be very overwhelming. I brought my son but it turns out I didn't need him (which wasted his time). After about 2 hours of testing, waiting, testing, waiting, and testing then waiting again, I finally saw Dr Barker. The process was extremely slow and frustrating, and no one prepares you for all of that up front. I spent about 10-15 minutes with Dr Barker, and in that short time he described my options and the surgery. I then had to schedule an appt at the north office (Braker Lane), where they measured my eyes to determine what replacement lenses to use. That visit went fine. They provided me with a bag of things I'd need and after surgery & they sold me two $20 bottles of compounded drops I'd need to use in each eye for four weeks. How to use them was described well and I was told that if I needed more I could just stop by to pick them up. I mentioned that it would be inconvenient to have to drive back north and they said that I could pick some up at the south office. At some point after that someone called to schedule my first surgery. (They typically do surgeries a week apart, but because of the Thanksgiving holiday, I wanted to do them both in the same week.) Dr Barker performs surgery on Tues & Thurs, but he uses 2 different surgery centers. SUGGESTION: It would be worth your while to find out what your insurance will pay at each location. I accidentally found out that there was a $500 difference between what my insurance would pay at one location vs the other! I would never have known that had I not tried to schedule them both in one week; no one at Mann suggested that I check pricing. Because of the cost, I opted to have them both done at the same place a week apart. I was told I would need a driver for the surgery, but that I could drive myself to the follow-up appt the next day if I popped one lens out of my glasses. (They don't do it at Mann, so my son had to take them to my eye dr.) BIG mistake to try to drive to the follow-up. I had to wear my glasses but only look through one eye, and because I was not used to it, I should NOT have been driving. SUGGESTION: have a driver for both the surgery and follow-up visit. Everything went well for both surgeries, both of which were performed at the Specialty Surgery Center on Shoal Creek. I really liked the staff and treatment I received there. Very organized. I had a follow-up appointment with my eye dr a week after 2nd surgery and mentioned that I wish I had Mann had provided more guidance regarding what I could expect as an outcome of my surgeries. It would have allowed me to make a more informed decision on whether to become near-sighted or far-sighted. My ophthalmologist then brought out some cool looking glasses she could put lenses in to give me a sense of what I might be able see both ways. I REALLY wish Mann had done that before the surgery. Although Dr Barker tried to explain, I think the glasses could have provided a much more effective delivery of the information. At the 2nd follow-up with Dr Barker, I was given a pair of loaner glasses so that I'd be able to drive (I chose to be near-sighted with my new lenses because I'd been near-sighted all my life). The loaners were a nice touch and turned out to be a lifesaver. No one had told me it would be about a month after the 2nd surgery before I could get a prescription for new glasses. Here I am writing this 2+ weeks after the 2nd surgery and I needed more drops. I stopped by the Via Fortuna office around 9:30 and the first response I received was "Those are usually sold at our north office, but wait and let me see what I can find out." Next, I was told that "we had some down here but we sold our last bottle last week so you'll need to go north to get some." REALLY? Why isn't there a process in place to ensure that they ALWAYS have some drops available? Why even suggest that your patients will need to drive north? Traffic in Austin is terrible, and although that's not Mann's fault, it seems that they would do what they can to make their patients' lives easier. Someone else came out and said they could have drops there by 11am. I'll be going back this afternoon to spend another $20 on drops. All in all, I don't know whether the process would have been easier with another office, but this process was very frustrating.

Zac J. Via Yelp - Tomball Location

5 years ago

Awesome Team! They are always so friendly and helpful.

Elise C. Via Yelp - South Austin Location

5 years ago

Upon checking in, Kristin and Alex were amazing!! We had a little problem with CareCredit that they were able to help with and work out in a snap. And, they were super nice and patient about it. Thank you ladies!!