Mann Eye Institute

4.7

11671 reviews

10392

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Lisa Flores Via Google My Business - Katy Location

5 years ago

The facility was clean and the employees down to the doctors were very professional and pleasant. I was treated as if I were an immediate family member. Thank you to all the staff and to all the doctors before and after my lasik surgery. I would like to shout out Suzy, Sara and Dr. Wright.

Cheetara Finnels Via Google My Business - Fannin Location

5 years ago

Everything was pretty from the checking in process to the exam. The ladies at the front desk were very professional and answer all of my questions thoroughly. My technician was ok, I just wish she would have explained what we were doing before we did it. Dr. Binder was awesome! He was very professional with making sure I had the most accurate prescription for clear vision. He was very personable and professional! Checking out was pretty simple. One other problem is I wish that they had validated parking for their customers

Cheetara Finnels Via Google My Business - Houston Medical Center

5 years ago

Abby Hardin Via Google My Business - Houston Medical Center

5 years ago

I had a very mixed experience with my appointment. It didnt start well: When making the appointment I had to fill or extensive information sheets with my insurance information, copies of my insurance card, medical background, etc. when I checked in I simply filled out these forms again in person. Why have us fill them out online if we just have to do it again? Then, I waited for my appointment. Twenty-five minutes after my appointment time, I started to feel frustrated. Helpfully, there was a little sign posted stating Your time is important to us. Please let us know if you have been waiting more than 20 minutes. So, I walked up to the counter and let her know that Hey, its been about 25 minutes since my appointment time. She didnt apologize or use any kind of nonverbal signals to indicate care. She told me she would check on it and after shuffling through some papers said they will be right with you. Its almost like it was a canned response, and contained exactly no helpful information nor any apology. I waited exactly 44 minutes for my appointment. When the tech finally called my name, he asked me how I was doing so I said frankly, Im ok but Ive been waiting 44 minutes, which was frustrating. He said, and I quote, youre lucky, its usually around an hour and a half. We had some banter around that being much too long and perhaps scheduling should look into it, etc.The tech himself was friendly and professional and the eye exam went very well. I felt he was careful to get the measurements correctly.Once finished, I was led to another room and had to wait a length of time to see the doctor. Altogether I waited upwards of an hour+ to get an optometry exam, which I feel is excessive. The doctor herself was nice, and I would see her again.Overall, I think this practice has lovely techs and providers, and they seem competent. However, there appear to be some systemic/organizational issues.