Mann Eye Institute

4.7

11670 reviews

10391

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Charmetta Harris Via Google My Business - Fannin Location

2 years ago

I normally visit the Deerbrook location (which I love). But this year, I decided to switch to the Main Office location because I live in central Houston. I was scheduled to see Dr. Chin today for an annual eye exam and new contacts & glasses prescription. When I arrived to the facility, I was assigned a doctor's assistant named Vanessa. In all fairness, all of the staff members were cordial. But I was in Vanessa's care for almost an hour (which was very confusing). I was alarmed to have received almost 80% of my eye exam care from the assistant and NOT the doctor. For one whole hour, the assistant proceeded to perform an eye exam, run tests (including eye dilation) and confirm my new prescription. I have NEVER had a doctor's assistant perform so much of an eye exam that is typically expected from the actual doctor. Throughout my visit, I communicated to the assistant (and later the doctor) my discomfort with the assistant performing so much of my assessment. When the doctor (Dr. Chin) finally came into my room (an hour after my scheduled appointment time), she was not going to fully examine me. She was going to rely on the results from the assistant's assessment of my eyes. I forced Dr. Chin to re-examine my eyes for new prescription accuracy. However, my frustration intensified when I couldn't confidently complete the doctor's exam since my eyes were already dilated. I have NEVER initially seen a doctor AFTER my eyes have been dilated. I am accustomed to having a doctor examine my eyes BEFORE dilation and also AFTER dilation. It appears as if the many assistants on the floor are given way too many doctor responsibilities, allowing the time for the doctor to spend with the patient to be very short. I was livid about my appointment today. I have already made a review about today's appointment on Yelp. I have been annually seeing an eye doctor for over 25 years. I have never been seen like I was seen today. And to know that I had to pay $275 for basically a doctor's assistant to see me is a complete joke. Also, Dr. Chin proceeded to tell me ON HER WAY OUT OF THE ROOM that I have early stages of cataracts. Now why she didn't proceed to tell me that information when she was sitting down in the room, confuses me. I was treated like a freaking number, not a real patient today. I have absolutely no intention on returning to the Main office location. And I intend to tell everyone about my visit on today.

Alexa L. Via Yelp - North Austin Location

2 years ago

Painless Lasik! Very informative before the surgery and helped calm my nerves the day of. The laser process itself was very quick and they kept me calm throughout the procedures. They gave me medicine to keep the healing process pain free. So glad I got it!

Barbara Groves Via Google My Business - Sugar Land Location

2 years ago

Dr. Janes is the best. He has saved my vision two times according to Dr. Rosa Tang. He refers me to specialists when necessary, but I always see Dr. Janes first because only trust him for an evaluation.

Bebe Woolley Via Google My Business - Fannin Location

2 years ago

I made an appointment specifically with Dr. Chang as I have 3 friends who go to her. My doctor Goosey does not handle eyelid issues so I chose Chang. When I arrived, I was told Dr. Chang was not there. I asked them to check farther a to why I did not have an appointment which had been confirmed. Then the receptionist eventually found that I had an appointment with Dr. Brunson. He was fine. However, I consider the change of doctors without advising me was unethical.

Hiba ahmed Via Google My Business - Katy Location

2 years ago

Horrible- I have been calling for 2 weeks to speak to someone to schedule my moms procedure .I called everyday.I just want someone from management to check the call log and check my calls . I am going to pay for the procedure and not asking for something free