Mann Eye Institute
4.7
11598 reviews
4.7
11598 reviews
  • 5
    10325
  • 4
    512
  • 3
    141
  • 2
    101
  • 1
    519
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    Marie Carlson Via Google My Business - South Austin Location
    1 year ago
    From initial consultation to the procedure, everyone was very thorough and professional. I had mine performed today and am thrilled at how well I can already see! Thank you Dr. Mann!
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    Natalie Steadman Via Google My Business - North Austin Location
    1 year ago
    I had the Refractive Lens Exchange done by Mann Eye in October 2020 which I had to pay over $12K out of pocket for the procedure. I was told I "might" have to use reading glasses to read prescription bottles but otherwise should not have to wear glasses. Well, I had problems afterwards from slight blurriness in the beginning and spider web lights coming from car lights and street lamps. I was told it would go away after a few months. I called back after a few months and was told to give it more time. I called back after a year and was told to give it another year that my brain had to adjust. After 2 years I called back and said vision was worse. They finally said to come in to have it checked. I was told at that time I had scarring behind the lens' and that this is normal and can happen from this surgery. I was told to come in to have it fixed on both eyes, which I scheduled for January 2023. I was also told that I would be called if there was going to be a charge but they did not know but I would receive a call at least a day or two prior. I did not. I showed up and was told I had to pay $400 for each procedure. I asked why and the front desk did not know so I asked for a call back from billing. No one called. I then went back for the 2nd eye and mentioned it again the front desk said oh I see someone was supposed to call you but it isn't billing it is the office manager, Alexandra. It took 3 weeks to get a call back and then she said the fees are due to being a different procedure, even though it was a result from the original procedure. She admitted that when I had the original procedure, I was not properly informed and that Mann Eye has updated this consent to make sure their patients are educated to understand they will have to pay for the additional procedures, resulting from the scarring of the original procedure if they so choose. I asked for some type of consideration since I did not get this same opportunity and she abruptly stated there was nothing to provide consideration for. they would not even give a measly discount or gift card or anything. LAter she called back and left a message, saying she would provide some type of refund and then after another week change her mind again. So nothing. They drug me along for nearly 2 years when I called several times stating my eyes were not right and then charge $400 per eye for a 30 second procedure.
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    Raymond Lamborn Via Google My Business - Spring Location
    1 year ago
    The facility has been nicely renovated and some equipment updated. The new software also allows customers to receive their records electronically through the web interface.Dr. Baumohl is professional and friendly, explaining any abnormalities along with recommendations.My experience is that billing is fair and accurate for VSP and UHC plans.
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    Priscilla Kennedy Via Google My Business - Fannin Location
    1 year ago
    Janet went above and beyond in helping me find just the right frames. She was also great at finding frames that fit my face and personality.
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    Ferleshare Starks Via Google My Business - Copperfield Location
    1 year ago
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    https://www.manneye.com/
    +1(180) 069-8474
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