Mann Eye Institute
4.7
11378 reviews
4.7
11378 reviews
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    Renee Lamberton Via Google My Business - Sugar Land Location
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    Erin Via Google My Business - Katy Location
    I'm going to begin this review by confirming that our experience was so poor, I requested to speak with the office manager. I was told the manager was not available, and asked to wait for a call-back. I've been waiting 24+ hours for a response, and now that Mann Eye has texted me asking me to complete a review about my visit, here I am writing a review. This is the second time we've had a poor experience. To their credit, I will say we have always had a good experience with our doctor, and most of the office staff. Everyone has been kind, and no one has been rude. However, their office is poorly managed, resulting in a painful customer experience that has led me to seek out a different practice. I would not recommend Mann Eye whatsoever, despite the positives listed.The first time we had a poor experience, I waited over 45 minutes for the staff to verify my insurance when I arrived for my appointment, despite having provided my insurance cards and completed all of thepre-registration forms through their portal in advance. When I showed up onsite, I was told they were having trouble validating my insurance and that I had two options: (1) pay the cash price, or (2) reschedule. I was told that if I paid the cash price, and they were later able to verify my insurance, I would not be refunded. Is that even legal? Needless to say, I waited around for 45 minutes hoping they could figure it out. During that time, I was able to call my insurance company myself and verify my coverage was in effect. I conveyed the details to the office staff, but their computers were having "issues" so they couldn't verify my coverage. Facing the option of either paying the cash price or rescheduling, I simply left. I did not reschedule and instead, sought care at Houston Eye Center, where I have been very pleased.I suppose my second mistake was continuing tokeep my children's care withMann Eye. On this most recent visit, my daughter and I were returning for her contact lens fitting. We waited for 25 minutes beyond our appointment time in the waiting room beforebeing called back. After we were called back, the nurse went to locate the contacts for my daughter to try. The nurse returned with the unfortunate news that the office was out of stock of all contacts in my daughter's prescription. We were told we'd have to reschedule and come back another day. I questioned the nurse right there onsite, expressing my frustration, asking why theycouldn't have communicated this in advance of our appointment, and asking what steps they took to prepare for a visit. I was told there's a miscommunication that often occurs between the call center scheduling appointments and the on-site office staff, and that this happens sometimes.In summary, I'm beyond frustrated and annoyed. Their office is mismanagedand patients are suffering. We will be returning to obtain contacts for my daughter, only because we've already completed our eye exams and other evaluations at Mann Eye and I do not want to start the complete process over at a different practice. However, once we obtain her contacts, our entire family will be moving to Houston Eye Center for our future care.
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    Barbara OBrien Via Google My Business - Fannin Location
    Janet the optician is incredibly lovely and helpful. She saved the day for me, quickly finding a replacement for my broken frames!
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    CROWN HOLDER Via Google My Business - Alex Hacopian, MD
    Mann Eye Institute was referred to me by my Son. Registration forms are very health orientated, waiting room is hugeand comfortable. Dr. Alexander Hacopian and his support staff are really the best!! Equipment is state of the art, his exams are very detailed ...they seriously took their time, I felt relaxed not rushed. Dr. Hacopian is at the top of his field, very knowledgeable, witty, professional, and complimentary and he is so like a very concerned family member. Really knows how to speak to me and answers all my questions, at 60 yrs old and I am very involved in my healthcare, I know my vision is at its bes. Dr. Hacopian made this visit so easy. Optometrist and Staff of The Year! See you all next year! May God bless and favor you and your families.
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    Leslie Reyes Via Google My Business - Humble - Deerbrook
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