Mann Eye Institute

4.7

11607 reviews

10334

Sort By:

L Freeman Via Google My Business - Baytown Location

1 year ago

Dr. Hicks is the best. All staff members are friendly and patience. My husband is not a good patient because he hates to wait. However, they are kind and I try to control him. Dr. Hicks explains in great detail and helps with by diabetic problems.

Catherine Oduol Via Google My Business - Copperfield Location

1 year ago

R. V. Via Yelp - South Austin Location

1 year ago

I was referred to Manneye for cataract removal (lens replacements; both eyes). My experience had three components: Manneye itself, the ophthalmologists who I met; and the Northwest Surgery Center, a separate operation where the surgery was done. I'll start with the positive. (Spoiler alert, the negative is Manneye.)The Northwest Surgery Center - not part of Manneye - was excellent. Great nursing staff and anesthesiologists. A definite 5.My ophthalmologist was Dr. Barker, a likable and easy person to relate with. Unfortunately, you do not spend much time with him although, when you are with him, he does not rush you. Having lower level (and very much lower pay) technician do the work is one of the ways Manneye works to maximize its profits. Almost all your time is spent with these technicians who follow scripts, work machines, and record numbers. I spent perhaps 20 minutes in total with Dr. Barker (outside the operation). One downer was that Dr. Barker was not available for the second eye followup session that he scheduled, so I could not ask him about that procedure which seemed different from the first. In his place was Dr. Trembly, another easy-to-relate with person ready to share information and knowledge. Unfortunately, since he was not at the operation, he could not answer my questions about it. Nonetheless, I'd give the ophthalmologists a 3.Manneye Institute itself rates 1 or less. Apart from a very pleasant and helpful receptionist, the place is a profit maximizing, liability minimizing operation. Despite having just completed a comprehensive eye evaluation by my referring doctor, I was requireed to go through a "necessary" two-hour evaluation implemented by technicians. This must be paid for out-of-pocket, Manneye claimed, they said Medicare did not cover it.The evaluation itself was quite inferior to the assessment that sent me to Manneye. No technician checked my glasses to see what my correction were or asked me what my eye problems were. At some point in the exam, I was asked to read off letters projected on a wall with both my eyes. I said, "Which set of letters do you want me to read?" The technician was shocked. I explained that I have failed convergence on both axes so I see double. She then made an adjustment that aligned the images horizontally, but not vertically. She asked me again to read the letters, and I asked her again, "Which set?"Of course, none of this assessment was relevant anyway. My problem was cataracts, and they were so obviously problematic that even my primary care physician identified them using no special apparatus. Also, I had already stated that I only wanted the cataracts removed and nothing more.At the end of this "necessary evaluation," Dr. Barker comes in, shines a light in each eye, and confirms that I have cataracts. He begins to explain my options but I quickly repeated that I only wanted the basic lens replacements. He was pleasant and ready to answer any of my questions, but I had none, since I was familiar with the procedure based on my wife having gone through it previously.I was then sent to a closeout meeting with my "refractive surgery counselor" to schedule my procedures. It took us about 15 minutes to finally figure our that she actually was an up-sell marketer promoting the advanced options that would improve my life. I had already told her I just wanted the basic removal. There were, of course, more forms to fill out. My challenge was to figure out which forms were relevant to me as opposed to those extra options that I did not want. After 25 minutes or so, I was able to leave. The actual scheduling of my appointments took 3- to 5-minutes. As as to being my "patient counselor," the one time I reached out to her by email for help in understanding the drops I needed to use, she never responded. Next was the mandatory second "evaluation session" that was also out-of-pocket to the tune of $225 and would take an hour. Your choice to do it or not, but your alternative is to not get the operation. So, I show up for this next "absolutely necessary but not covered by Medicare session." It turned out to be sitting in front of a machine for 5-minutes while a technician went through a checklist and recorded the specification of the lens I would receive. This machine was next to the other machines I already sat in front of on my last visit and could easily have sat in front of then without returning for a $225 special appointment. Even though the question about how Medicare could pay for a surgery that replaced my lens but not for the measurements that determined the lens to be installed occurred to me, I stifled it because I just wanted get the out-of-there. That session ended with another puzzling "counseling event" that basically gave me drops, sun glasses, and a job aid for recording my drops and a list of do's and don'ts for before and after surgery.Manneye's front-end consumed some 15 hours of my time in travel, waiting, and meetings.

Grace R. Via Yelp - Humble - S. Memorial

1 year ago

Dr K is the best . He makes the experience so enjoyable . He takes his time with every patient and gives you every opportunity to ask any questions needed. He communicates effectively and honestly. You will not leave there wondering how your eyes are because he explains every step along the way . I recommend him to all my family and friends.

R. V. Via Yelp - North Austin Location

1 year ago

I was referred to Manneye for cataract removal (lens replacements; both eyes). My experience had three components: Manneye itself, the ophthalmologists who I met; and the Northwest Surgery Center, a separate operation where the surgery was done. I'll start with the positive. (Spoiler alert, the negative is Manneye.)The Northwest Surgery Center - not part of Manneye - was excellent. Great nursing staff and anesthesiologists. A definite 5.My ophthalmologist was Dr. Barker, a likable and easy person to relate with. Unfortunately, you do not spend much time with him although, when you are with him, he does not rush you. Having lower level (and very much lower pay) technician do the work is one of the ways Manneye works to maximize its profits. Almost all your time is spent with these technicians who follow scripts, work machines, and record numbers. I spent perhaps 20 minutes in total with Dr. Barker (outside the operation). One downer was that Dr. Barker was not available for the second eye followup session that he scheduled, so I could not ask him about that procedure which seemed different from the first. In his place was Dr. Trembly, another easy-to-relate with person ready to share information and knowledge. Unfortunately, since he was not at the operation, he could not answer my questions about it. Nonetheless, I'd give the ophthalmologists a 3.Manneye Institute itself rates 1 or less. Apart from a very pleasant and helpful receptionist, the place is a profit maximizing, liability minimizing operation. Despite having just completed a comprehensive eye evaluation by my referring doctor, I was requireed to go through a "necessary" two-hour evaluation implemented by technicians. This must be paid for out-of-pocket, Manneye claimed, they said Medicare did not cover it.The evaluation itself was quite inferior to the assessment that sent me to Manneye. No technician checked my glasses to see what my correction were or asked me what my eye problems were. At some point in the exam, I was asked to read off letters projected on a wall with both my eyes. I said, "Which set of letters do you want me to read?" The technician was shocked. I explained that I have failed convergence on both axes so I see double. She then made an adjustment that aligned the images horizontally, but not vertically. She asked me again to read the letters, and I asked her again, "Which set?"Of course, none of this assessment was relevant anyway. My problem was cataracts, and they were so obviously problematic that even my primary care physician identified them using no special apparatus. Also, I had already stated that I only wanted the cataracts removed and nothing more.At the end of this "necessary evaluation," Dr. Barker comes in, shines a light in each eye, and confirms that I have cataracts. He begins to explain my options but I quickly repeated that I only wanted the basic lens replacements. He was pleasant and ready to answer any of my questions, but I had none, since I was familiar with the procedure based on my wife having gone through it previously.I was then sent to a closeout meeting with my "refractive surgery counselor" to schedule my procedures. It took us about 15 minutes to finally figure our that she actually was an up-sell marketer promoting the advanced options that would improve my life. I had already told her I just wanted the basic removal. There were, of course, more forms to fill out. My challenge was to figure out which forms were relevant to me as opposed to those extra options that I did not want. After 25 minutes or so, I was able to leave. The actual scheduling of my appointments took 3- to 5-minutes. As as to being my "patient counselor," the one time I reached out to her by email for help in understanding the drops I needed to use, she never responded. Next was the mandatory second "evaluation session" that was also out-of-pocket to the tune of $225 and would take an hour. Your choice to do it or not, but your alternative is to not get the operation. So, I show up for this next "absolutely necessary but not covered by Medicare session." It turned out to be sitting in front of a machine for 5-minutes while a technician went through a checklist and recorded the specification of the lens I would receive. This machine was next to the other machines I already sat in front of on my last visit and could easily have sat in front of then without returning for a $225 special appointment. Even though the question about how Medicare could pay for a surgery that replaced my lens but not for the measurements that determined the lens to be installed occurred to me, I stifled it because I just wanted get the out-of-there. That session ended with another puzzling "counseling event" that basically gave me drops, sun glasses, and a job aid for recordign my drops and a list of do's and don'ts for before and after surgery.Manneye's front-end consumed some 15 hours of my time in travel, waiting, and meeting.