Mann Eye Institute

4.7

11877 reviews

10583

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Dean H. Via Yelp - South Austin Location

10 years ago

Love the people. Receptionist is the most friendly person I've met. At my 3 month post op and loving my decision on lasik. Easirst, mist painless procedure ever done. Great deals, great people, excellent people skills!

Raylene G. Via Yelp - South Austin Location

10 years ago

Thank you Dr. Mike Mann!!!!!!!!!!! I love seeing as soon as I open my eyes in the morning. The entire staff is great. The whole experience from very beginning to end was great. I had some questions before surgery but I had all my questions answered. I was nervous the morning of surgery but everyone made me feel comfortable and calm. Great investment!

Veronica M. Via Yelp - South Austin Location

10 years ago

I had blade-free Lasik in November of 2007 at Mann Eye Institute. My experience at the office was nothing but positive, with a friendly, informative staff. Dr. Mann had been my grandmother's eye doctor for something like 30 years, and he has a good reputation for a reason. Within about a week or two, my vision was at 20/15. Why am I giving it only 2 stars? Well, 6 years and around $3000 later, I'm back needing glasses. I mean, having perfect vision for a while was fantastic, but caution to many of you, it might not last forever. It's a huge, expensive disappointment.

Star R. Via Yelp - North Austin Location

10 years ago

I'm asking myself how difficult can it be to provide good customer service during an eye exam? Well apparently it is pretty darn difficult if you are part of the MEI crew. After completing a 4 page health history I was told that I may have additional fees if the doctor filed my claim as a medical rather than eye exam. Why would someone bill my eye exam under medical if I'm only there for an updated eyeglass prescription? I was escorted to the back by Connie, (who conducted 98% of my exam). She explained that they do no use "the puff" during their exams. My response, oh the puff to test for glaucoma? No response. So you don't test for glaucoma? (Obviously irritated, she responded) We do test for it, we just don't use the puff. Oh, so what do you use? No response. Period. Am I the only one who finds this outrageously rude? Next I'm brought into another room. Connie asked if I would like an exam for contacts as well. I say, I may be interested it depends on the additional costs. No response. No let me look into it for you or I'll have the receptionist check, NOTHING. Next she puts drops in my eyes and states they are numbing drops. I'm thinking why am I getting numbing drops when I'm just here for an updated prescription for glasses?! I asked Connie why she had placed numbing drops in my eyes and she reluctantly explained for the glaucoma test. OK , so you don't use a puff to test for glaucoma because according to you it is outdated, but now the procedure you use is so invasive it requires numbing drops? O.K. go AHEAD. She later adds the numbing drops were also to reduce the pain from having my eyes dilated. So now I'm getting my eyes dilated?! I ask how long the dilation would last and was told up to 6 hours, well I had not planned to have my vision disturbed for 6 hours so I declined, except the numbing drops were already in my eyes so too bad for me. Finally the doctor arrived and spent all of 3 minutes with me. During my 3 minute session with the doctor, the receptionist burst into the room stating the insurance card I gave her was invalid and that I did not have insurance. I explained to her that I did in fact have insurance and offered to call the company to verify. She says, "No, no someone is already looking into it, I just wanted to give you a heads up." You just wanted to give me a heads up on what?! That you don't know what you're doing? After, the exam ordeal I check out at the front desk and now the receptionist is telling me I have insurance, but can't use it because it's been used before. My response: This is my first time using this insurance, I haven't seen any other doctor. Her response: So what doctor DID you see? My response: I just explained to you that I have not seen another doctor, I have not used this insurance card before. At this point I call my insurance company and while on hold the receptionist is able to sort everything out, and informs me all is good and she will take my $10 co-pay. Really. I would not recommend

Jillian Moller Via Google My Business - Katy Location

10 years ago

I have been interested in having Lasik for quite some time. When I discovered that one of my students, Tina Doring, works for Mann Eye Institue, I was eager to learn more and set up a consultation.My Lasik was quickly scheduled. I wasn't nervous until immediately before it began. But Dr. Wright and Tina were so patient and gentle during the procedure. They talked me through each step, and before I knew it, it was done. The following day, I had 20/20 vision!Words cannot express what an incredible experience I have had! I jokingly told them that they are going to spoil me for all other doctors. I was treated like royalty - their customer service was top notch.I highly recommend Mann Eye Institute for all of your eye care needs.