Mann Eye Institute

4.7

12720 reviews

11417

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Steve Coe Via Google Business Profile - Humble - S. Memorial

12 years ago

I received the most excellent care possible by Dr. Mike Mann and his Staff. I was a bit worried about having cataract surgery but Dr. Mann and all the staff put me at ease and the surgery went quick and pain free. I walked out of the eye center being able to see crystal clear again. I can't Thank Dr. Mann and his staff enough for such a wonderful experience, plus restoring my vision. If your worried or apprehensive about having eye surgery and want the best care possible, then go to Mann Eye Institute!

Dara S. Via Yelp - Houston Medical Center

12 years ago

I really did not enjoy my visit to this doctor or group of doctors. First, the woman I booked my appt with said somebody would call me to confirm that my insurance covered the visit. They never did and I forgot that they were supposed to, but when I arrived the woman at the front desk told me it was too late to call Aetna - was dismissive until I insisted I couldn't pay for everything if that was going to be the case - she kind of apologized that they'd dropped the ball and did end up looking up my coverage. Only the exam. After a sizeable wait (20-30 min), a man took me back for preliminary examination - he was extremely rushed. They didn't even ask if I wanted to be dilated (like other places have), but put drops in my eyes without telling me what they were for - I was unable to read anything for the next three hours which totally ruined my plans for the evening. I was passed off to the official doctor (Kovoor) - who was fine but also pretty impersonal. As he was walking me out, I asked whether he had also written a prescription for contacts for me. He hesitated and begged a woman in the hall to do a contact exam on me (Jhaver) - they made me feel like I had inconvenienced them but I wondered why they hadn't asked that during the initial booking if it was a big deal. Jhaver's bedside manner was totally bizarre. Every statement she made felt like chastisement. She disapproved of my previous prescription. She disapproved of the brand of contacs I like and have worn for years. She flipped through the 1? or 2? options so quickly and with such a lack of clarity (this one? that one? how about this one?), I'm not even convinced she was doing anything. Maybe she's just got an odd personality but she made me feel like I had done something wrong - although I have no idea what it was - overall, the feeling I got was that the office is totally disorganized and not interested in customer service.

Brad T. Via Yelp - South Austin Location

12 years ago

After thinking about Lasik for years, I finally decided it was time (and got my wife's blessing!) I had already done my research about the mechanics of the procedure, and after reading reviews and talking to several people who had already done it, I decided on Mann Eye Institute. I'm SO GLAD I did! The free consultation went smoothly. Kevin answered all my questions about the procedure and the recovery period. I went to the North Austin location for the consultation, so I got to meet Dr. Mark Chavana for the eye exam. He was very professional, personable and relaxed, making the consultation exam and the post-op exams a breeze. The day of the procedure, the staff was perfect! Cheerful, and almost more excited about the big day than I was. Someone came out to the waiting area and described the procedure as well as the post-op instructions, easing any nerves I had left. Dr. Paul Mann was GREAT!. He answered any final questions I had about the procedure and then described exactly what he was doing and everything that was happening, putting me completely at ease. I just had my 1-month post-op exam with Dr. Chavana, and I could read every letter except one on the 20/10 line! No more glasses or contacts!

Michael U. Via Yelp - North Austin Location

12 years ago

My brother and I had our bladeless surgery at the south location which was great. Doc Mann even followed up the procedure with a courtesy call himself! Love my new eyes BTW, totally worth it. Visited the north location for a followup. Very nice facility with the same great staff as the south location. Highly recommend both facilities anyone with glasses or contact should seriously consider this solution.

Jeff C. Via Citysearch - South Austin Location

12 years ago

Pros: The Mann Eye Institute has a clean office, new equipment, smart doctors, state of the art techniques, etc.Cons: They will rip you off and front desk has poor customer service.I called to schedule an annual routine eye exam which is 100% covered by insurance. I left with a $280 bill. Because I mentioned that I had an 'eye twitch' while scheduling the appointment, the routine eye exam magically turned into a "medical appointment". What could I do about it after? Nothing. I called twice to resolve and never received a call back.I will not return to Mann Eye. Bring your business elsewhere.