Mann Eye Institute

4.7

12720 reviews

11417

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PK S. Via Yelp - Katy Location

11 years ago

Excellent Customer service...Very friendly staff..i had this procedure performed by Dr.Mike Mann he is just beyond awesome...He made my Lasik way simple and my vision is 20/20!<br>I'm so happy with these results and also i 'm not really experiencing any dryness problem with my eyes. I'm glad i choosed Mann Eye Institute for my LASIk..!!

Britne A. Via Yelp - Sugar Land Location

11 years ago

The best part about this experience was the opthamologist's assistant. The doctor was kind as well, but I felt as though she was the most accommodating. The main reason I am giving only two stars is because of the horrible receptionist. She seemed like another receptionist who was incapable and unwilling to just do their job. Like the reviewer James P said in his review, she argued with me about my insurance not covering my contact lens fitting or even my contacts, and that I would have to pay out of pocket. When I asked her to verify (because I knew I was 100% covered) she argued with me that they would not cover it, and if they did, they would refund WEEKS later. I was infuriated with the fact that the receptionist was assuming without verifying, arguing with me without facts, and acting as if paying $1500 out of pocket for a fitting and lenses that ARE covered by my insurance was no biggie. She was so unwillingly to call my insurance, I had to ask her seven times to do it. I don't understand why my insurance wasn't verified before I arrived. I also didn't understand why she couldn't even try to be helpful. This is the most stressful experience I have had at an eye doctor's office, and it all could have simply been solved with a phone call beforehand. To make matters worse, when I called my insurance to do a conference call with the receptionist, my insurance told me she had called but hung up on them after they said I was covered 100% and would not have to pay anything. However, after she was informed of this, she lied to me and told me my insurance requires them to file a claim and then "maybe" I'll get my money back if they cover it. I just kind of feel like this place is sketchy and unhelpful to the customer.

Arick W. Via Yelp - South Austin Location

12 years ago

Mann Eye completely changed my life. I went from being practically blind to better than 20/20 vision in a matter of a week. The doctors are extremely pleasant and very knowledgeable. Even the staff at Mann Eye are first rate, very personable and friendly. The actual lasik procedure was completely painless and only took a matter of minutes. This place really does care about their patients, even after 6 months they still schedule post check ups to see the progress of my vision. The facilities are very clean and comfortable as well.<br><br>I was hesitant to use a Groupon, which Mann Eye offered, on my own eyeballs but I really ended up saving a lot of money in the end. I highly recommend this place if you're considering getting lasik eye surgery.

Brooke Ryan Via Google Business Profile - Katy Location

12 years ago

After wearing glasses/contacts for 17 years I was thrilled to get LASIK. Mann Eye Institute was highly recommended by a few friends of mine so I decided to choose them for my LASIK procedure. Everything about the process was absolutely Perfect!! Dr. Wright performed the operation and I am amazed at how perfect my vision is. Dr. Wright and the team (Tina & Laurie) in the room made me feel comfortable the whole time and talked me through everything. I was so suprised that Dr. Wright called on a Friday evening to personally make sure I was doing okay AND he was there at 8am on a Saturday for follow up appointments. Even before the operation date everything was great. Ashley & Jamie worked with my busy schedule to make sure I got the appointments scheduled when I needed and also made getting prepared for that day so easy. I am very impressed with everyone at Mann Eye. From the time you walk in the door until you see the Doctor, everyone is friendly, professional and happy to help. I will recommend Mann Eye institute to all of my coworkers, family and friends that are still wearing glasses or contacts. THANK YOU for making this happen for me, I could not be happier!-Brooke