Mann Eye Institute

4.7

12720 reviews

11417

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Michael G. Via Yelp - Houston Medical Center

11 years ago

My experience with Eye Excellence was overwhelmingly positive, The entire staff were extremely helpful and professional. I was having contact problems and they gave me an immediate appointment. I had very little wait time after arrival Dr. Odette gave me a very thorough examination and kept me informed every step of the way. She diagnosed what was causing my contact issues, and how to resolve it. Keith explained my contact options and their costs. The contacts were received several days earlier than promised,which I greatly appreciated.The front desk also explained my insurance to me and all of the out-of-pocket costs that I was responsible for. Based on my experience, I highly recommend Eye Excellence to anyone looking for quality eye care.

Linda H. Via Yelp - Houston Medical Center

11 years ago

The first time when I called this place to make an appointment, the guy on the phone was very impatient, and he made me hold for over half an hour. Since my coworker recommended this place, I decided to give another shot. The phone operator of this place is very rude. I tried to take both my mom and dad to this place because I went to eye excellence for eye exams, but the operator Sonia sounded extremely rude and impatient. Yes, I'm Chinese, and I was asking my mom for her birthday because she didn't speak English, and Sonia said "oh my god". I felt very unwelcome and I cancelled right away.

Caroline W. Via Yelp - Houston Medical Center

11 years ago

I've been going to optometrists for over 20 years and this was the worst experience I ever had. First, I got there a few minutes early and had to wait for 45 minutes past my appointment time. Then, a tech examined me. I'm used to a tech using the funny machines. I'm not used to a tech attempting to figure out my prescription. Ok, fine, the doctor will check it later and I've already spent this much time waiting. Then, the tech says "Open up your eyes, I'm going to put some drops in." Oh, no, I have no interest in dilation as I'm young, do not have diabetes, and I need to drive home. He insisted they wouldn't give me a prescription without it. Well, they'll bill my insurance for the visit regardless and I really don't want to pay out of pocket somewhere else, so I caved. Then, once I was fully dilated, the doctor came to examine me. She looked inside my eyes then attempted to see if the prescription was accurate!! Anyone who has been dilated knows your vision is super blurry. The doctor got annoyed when I told her I had no idea if I could see well. Perhaps she should have examined me before dilating my eyes. She suggested I order some contacts then and there. I told her I needed to try them for a few days, as I couldn't see anything at that point. Too bad she didn't mention it might take 2 weeks of phone tag to talk to the one person who can order contacts. They have a half dozen receptionists but only one person can order contacts. He is understandably busy so you have to call, leave him a voice mail, and hope he calls you back when you're not in a meeting or talking to your boss or otherwise unable to answer the phone. Plus, he works M-F 9-5, except for Fridays when he leaves early, or when he's on vacation or whatever the newest excuse is. If this didn't sound like enough fun, I got a large bill in the mail later because I changed my contact prescription so the exam wasn't fully covered by insurance. I've used the same insurance at other offices before and never had this problem. That's not normal. Overall, slow service left me with little confidence in the accuracy of my prescription and an extra large bill.

Eric Magana Via Google Business Profile - Sugar Land Location

11 years ago

Deciding to get Lasik was one of the best decisions I have ever made! Deciding to have my procedure done at Mann Eye Institute Sugarland was even better! Dr. Wright and his staff of professionals were excellent! They were true to their word, providing a courteous staff and relaxing atmosphere. I highly recommend anyone considering Lasik to visit Mann Eye Sugarland, Dr. Wright and his staff.

Pamela Ward Via Google Business Profile - Humble - S. Memorial

11 years ago

Have you ever been in a situation that got started off on the wrong foot so to speak and just went down hill from there? Well that pretty much sums up my experience with Dr. Melton's office at the Mann Eye Institute. In a nutshell, I was treated with total disrespect. All 4 of the staff members I had contact with were equally less than professional. After waiting for exactly 2 hours, I left without seeing Dr. Melton or without anyone apologizing for the delay or informing me of when I could expect to see the doctor. Let me just say that maybe it was just a bad day for everyone involved. But having a bad day can be overlooked, forgotten and I could move on but the series of unfortunate events were serious enough that I am strongly considering filing a formal complaint. I wish everyone the best and hopefully this was an isolated situation.